30 - 35 hours a week IT Technician on-site in south Lincoln:
In this role you'll: * Works with the 2nd and 3rd level IT staff to solve issues related to application systems, infrastructure and associated software products* Effectively respond to requests for technical assistance in-person, via phone, and/or electronically and advise users on the appropriate action to be taken* Communicate effectively and professionally with all levels of the company and ensure that their expectations have been managed* Diligently log, track and monitor detailed information, about all IT Operations interactions and requests using our ITSM tool* Prioritize work queues and monitor urgent incidents to ensure timely resolution* Diagnose and resolve technical hardware and software issues or redirect issues to appropriate resources if required* Document issue resolutions* Pro-actively research questions using available information resources* Advise users on appropriate actions to take* Adhere to and follow standard IT Operations procedures* Identify and escalate situations that require urgent attention according to the Operations standard operating procedures for incident management* Configure and test outgoing workstations, new system configurations, applications, etc.* Investigate and use a knowledgebase to find the correct solution* Contribute to knowledge articles about the resolution of incidents* Keep abreast of current changes and updates related to system information Here's what you bring:* IT-related education or industry certification* ITIL certification or industry knowledge preferred
* Functional knowledge of Windows and Mac computer support* A proven commitment to provide excellent customer service* Excellent phone etiquette* Strong problem-solving skills and the ability to think practically* Ability to effectively prioritize and execute tasks in a high-pressure environment* Ability to effectively communicate IT-related issues to non-IT customers in English* Excellent English writing, speaking, listening, and interpersonal communication skills* A highly organized, detail-oriented and diligent individual who is able to multi-task effectively in a fast-paced environment* Experience working effectively in a team-oriented, collaborative environment
Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.