Application Support Specialist

Company: Kelly IT Resources ( Learn More )

General Information
US-VA-Reston
$30.00 /Hour
4 Year Degree
Full-Time
Not Specified
Not Specified
False
False
Job Description

Key Responsibilities

  • Provide second level customer support for software, hardware, and connectivity issues via telephone and email.
  • Assist in testing of new functionality, enhancements to existing functionality and fixes to issues.  Includes documentation of findings.
  • Provide training to new employees and other help desk staff.
  • Work with management to refine team processes, workflow issues and training procedures.
  • Help create, maintain and update procedure(s) documentation.
  • Act as liaison between end-users and technical staff to communicate issues, problems, and questions.
  • Document and escalate customer-identified bug reports and suggestions for product enhancements.
  • Keep abreast of industry and product(s) advances.
  • Continually improve help desk analyst knowledge and skills via proactive utilization of professional journals, organizations, workshops, etc.


  • Qualifications

  • Bachelors degree required
  • Excellent communication skills
  • IT related experience




  • Why Kelly®?

    With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you.

    Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today.



    About Kelly Services®

    As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

    Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

    Job Requirements