JOB DESCRIPTION: This family is responsible for performing customer support activities involving the installation, modification, and repair of complex equipment and systems. Conducts on-site installation and testing of equipment to ensure proper working order. Isolates equipment start-up malfunctions and takes corrective action. May make technical presentations and has a strong knowledge of products. Trains customer personnel in equipment operation and maintenance responsibilities. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee.)
SCOPE: Receives assignments in the form of objectives with goals and process to meet goals outlines. Work is reviewed by management to measure meeting objectives.
PROBLEM COMPLEXITY: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
IMPACT: Personal judgment and performance may affect the cost, schedule and quality of individual projects. Decisions or failure to achieve results may cause moderate adverse delays in schedules.
LIAISON: Frequently interacts with outside customers and functional peer groups. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific project and/or schedules.
FREEDOM TO ACT: May determine methods and procedures on new assignments and may provide guidance to nonexempt personnel.
KNOWLEDGE/SKILLS AND ABILITY: Has the knowledge and experience to be able to handle unusual and seldom occurring job events with minimal assistance. May serve in a lead role and train others.
TYPICAL EDUCATION AND EXPERIENCE: Bachelor's degree in Business Administration (or related field) and 4+ years related experience.
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.