Applications Support Specialist

Company: Nesco Resource ( Learn More )

General Information
US-SD-Sioux Falls
Not Specified
Not Specified
Not Specified
Job Description

Job Description

About the Role:

Client's Production Control team is seeking candidates for a Technical Production Control position. This position is responsible for supporting the operational processing and infrastructure management of the Precision core product suite for outsourced clients. The support of these products include: trouble shooting issues related to the core banking software, ancillary core banking software, file interfacing, accrual processing, process automation, release deployment, secure file transfer management and project implementation.

Reporting Relationships:

Reports To: Technical Production Control, Lead

Peers: Technical Production Control

Direct Reports: None

Essential Job Responsibilities:

* Analyze, resolve, and provide technical resources to operations staff in defining and resolving operational problems within a variety of applications

* Under general direction, researches and resolves client problems and needs for Precision outsourced clients

* Lead application version upgrades for Precision core, file transfer management tools and other operations related applications

* Documents problems and corrective procedures

* Simulates or recreates client problems to resolve user operating difficulties

* Serve as information resource and liaison to other Client segments; participate from strategic, operational, technical and functional perspectives

* Ability to recommend and implement process improvements

* Assist in scope and design, as well as maintaining an extensive and in-depth understanding of the product to assist in support, training, and identifying future enhancements

* Communicates client suggestions for enhancements and insures proper handling and follow-up

* Attends on-going training to achieve level of technical skill needed to solve more complex problems.

* Usually the second point of contact through telephone support

* Perform other duties as required.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

Education: Degree in Data Processing, Computer Science, Management Information Systems, Finance, Accounting or Business is preferred

Job Related Experience:

Minimum one to three years work-related experience.

Banking background and familiarity/experience with banking operations is advantageous.

Previous customer service experience preferred.

Functional Area Skills/Knowledge:

* Demonstrated ability to handle issues that arise with minimal oversight or guidelines

* Must be able to work under pressure

* Proven to be results-oriented with superb organizational, multi-tasking, and time management skills

* Ability to set priorities and maintain multiple projects at a time

* Excellent written, verbal and interpersonal communication skills and able to interact with individuals in all levels of an organization

* Detailed-oriented with strong analytical, trouble-shooting, prioritization, and follow-up skills

* Proven to be motivated and a self-starter with demonstrated ability to work efficiently and productively

* Must be able to make decisions and resolve problems using experience and professional judgment

* Must be accurate, reliable, and be team and customer oriented

* Must have a strong sense of accountability and ownership

Preferred Qualifications:

Experience- Strong PC/Windows and or AIX experience along with a technical aptitude is needed.

Must be able to handle issues that arise with minimal oversight or guidelines and work under pressure.

Needs to be results-oriented with organizational, multi-tasking, and time management skills.

Job Requirements