Technical Service Representative

Company: Malarkey Roofing ( Learn More )

General Information
US-OR-Portland
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

TODAY'S TALENT, TOMORROW'S SUCCESS

Malarkey takes pride in selecting our most important asset - our employees. Become a part of our mission to manufacture and deliver innovative, performance driven building products with service and integrity that is unparalleled.

When you join the Malarkey family, you have access to enhanced health care designed to keep you and your family healthy for today and for the future. Malarkey also offers financial wellness planning and contributions to your retirement plant. Our program allows our employees to thrive and achieve success both at work and in their personal lives.

POSITION SUMMARY

The Technical Services Representative position will handle incoming calls from various sources regarding systems Malarkey sells. Must have to work with inspectors on issues on projects from start to finish. Must have knowledge of systems are acceptable for warrantying and warranty lengths and what details are acceptable. Must be able to recognize what situations need to be brought to Director. Must be able to work independently without much supervision. Communicates frequently with contractors, customers, architects and inspectors in a professional manner by performing the following responsibilities:

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

  • Responsible for adherence to company policies including safety and the use of personal protective equipment.
  • Responsible for working with inspectors on schedules and submitting schedules to the Technical Director each week.
  • Responsible for maintaining / reviewing all in progress projects on Excel spreadsheet submitted by Inspectors each week.
  • Handles inquiries from building owners, contractors, architects, consultants, distributors, code officials, insurance industry personnel and sales representatives via phone and/or email.
  • Capable of representing Malarkey on pre-job inspections with sales.
  • Review reports of on-site inspections during the week.
  • Ensure non-conforming field issues are elevated as required to Technical Director.
  • Travel with inspectors on a quarterly basis.
  • Knowledge of proper installation of all products and systems, building codes, standards and listings.
  • Submit Expense Reports Weekly.
  • NON-ESSENTIAL FUNCTIONS

    All employees are expected to perform any reasonable work request that falls within the qualifications but not specifically described.

    SUPERVISOR RESPONSIBILITY

    This position will supervise the inspectors and be responsible for seeing the warranty applications are processed through completion and issuance of the warranty.

    COMPETENCIES

    Malarkey Roofing Products has identified a set of core competencies that are common across the company. Employees are expected to demonstrate proficiencies in the following.

  • Commitment to Safety and Health-Observes safety and health procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly; takes personal responsibility for safety.
  • Customer Focus- Makes customers (external and internal) and their needs a primary focus of one's actions; identifies and develops relationship needs and customer desires; communicates professionally and effectively with all customer interactions.
  • Quality of Work- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality standards are met.
  • Dependability- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with alternative plan; meets attendance and timeliness standards.
  • Cooperation and Teamwork- Works effectively with others regardless of organizational level, background, gender, race, religion or ethnicity. Demonstrates personal commitment to team goals handles differences in work styles effectively when working with others, welcomes newcomers and promotes a team atmosphere.


  • EDUCATION AND EXPERIENCE

    High School Diploma or GED required, College degree or an associate's degree would be a plus. Qualified persons with previous industry-related work experience and licensure or certification will be considered. Apply for RRO if not already accredited (at Malarkey's expense). Prefer a minimum of five years roofing or similar industry experience. Will train the right candidate.

    Proficient in Excel, Outlook and MS Word is necessary. Experience working with a variety of commercial and residential roofing systems and installation methods is essential. Looking for someone with excellent office skills and be able to handle multiple projects.

    PHYSICAL REQUIREMENTS

    This position requires a moderate degree of physical labor, including ability to climb ladders, walk on sloped surfaces. It is subject to hot and cold temperatures found on jobsites in various weather conditions. This position may require working outside of normal business hours. Ability to lift up to 50 pounds, meet deadlines and work well under high pressure situations. Must be able to differentiate colors and shades of colors.

    Job Requirements