IT Ops Analyst

Company: Apex Systems ( Learn More )

General Information
4 Year Degree
At least 5 year(s)
Not Specified
Job Description

Apex Systems, the Nations 2nd Largest Staffing Firm is looking for an IT Operations Analyst for one of our clients in Ft. Lauderdale, FL. This is a permanent position and candidates must be US Citizens or Green Card Holders. 

If you are an IT Operations Analyst and are looking for a new opportunity at this time, please send an updated version of your resume to Daniel Perez - [Click Here to Email Your Resumé]. 


Job Description:

IT Operations Analyst 

The IT Operations Analyst is responsible for monitoring, managing and responding to system alerts at the Operations Center.  The individual is also responsible for receiving calls to the Service Desk for help on the Enterprise Systems.  Monitors and manages data information, including technical and administrative analysis, remediates or escalates incidents to the appropriate responsible parties. This includes the monitoring of applications, Network, Telecommunications, Guest facing computer services and trouble isolation and repair of identified and reported problems.

Operations Center and Service Desk responsibilities:

  • Central IT communications
  • Manage
  • Monitor
  • Diagnose
  • Report
  • Escalate
  • Document
  • Gather statistics
  • Performance analysis
  • Capacity checking
  • Incident Management
  • Ticket administration
  • Change control administration
  • Take Service Desk calls and provide technical support
  • Escalate Technical Issues to vendors as needed
  • Provide LAB Environment Support
  • Monitoring Systems Configuration
  • System and Application administration
  • Main Duties and Responsibilities:

  • Monitors and interprets system events and activity
  • Diagnose and remediate incidents
  • Escalate incidents to responsible parties that include senior technical specialist, development, and vendors
  • Communicate system issue and incidents to impacted parties
  • Operate and exercise procedures according to established operational policies and procedures
  • Prepare and report on trend analysis, capacity planning and overall system health
  • Provide Level III resolution to more complex issues that requires more detailed systems and application knowledge
  • Opens up problem reporting tickets and accurately uses all problem tracking software systems
  • Enterprise Applications and System Administration
  • Adheres to other defined SOPs as required
  • Must be available to work different shifts that will include nights, weekends, and on-call rotation as needed
  • IT Operations Analyst III requires a Bachelor’s degree in Information Systems or equivalent training and experience.
  • Must have 3 – 5 years relevant application and/or IT operations experience.
  • *Candidates must be able to pass a background and drug test

    *Please note that as a contract employee of Apex Systems, you’d be eligible for Health, Dental, Vision and Life Insurance; Short Term Disability; Hospitalization Coverage; Direct Deposit; Weekly Pay Periods; Training and Development Programs; and our Referral Program.*

    EEO Employer

    Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resumé] or 844-463-6178.

    Job Requirements