Fraud New Account Review

Company: US Bank ( Learn More )

General Information
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Job Description Are you ready for a new career opportunity?  The New Account Review department is looking for motivated individuals to join our team. The scheduled shift is Monday – Friday, 8:30 a.m. – 5 p.m.
The Fraud Application Review Representative reviews and verifies credit card applications and account information to prevent various types of fraud and losses.  They contact victims of identity theft and assist them with protecting their identity going forward. No prior banking experience is required. We offer comprehensive and ongoing training to ensure success in the position. 
Responsibilities include: 
  • Performing a variety of tasks to prevent financial loss by contacting potential customers to verify legitimacy of account, verifying applicant information through various tools, and resolving fraudulent account applications.
  • Partnering with multiple departments to assist with fraud / ID Theft issues.
  • Following all compliance and regulatory requirements surrounding account initiation and fraud documentation.
  • Providing exceptional customer service to internal and external customers.
  • We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:
  • Health
  • Dental
  • Vision
  • Life insurance programs for the employee and family
  • Short and Long Term Disability
  • Paid time off, including the opportunity to purchase additional vacation time
  • Generous tuition reimbursement program
  • Banking discounts
  • 401K with company match and pension programs
  • Casual attire
  • On site cafeteria and convenience store 

  • Explore your career possibilities at U.S. Bank and join a company that’s as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    Job RequirementsBasic Qualifications
    • High school diploma or equivalent
    • One to three years of clerical or related work experience
    • Proficient computer skills, especially Microsoft Office applications
    Preferred Skills/Experience
    • Well-developed ability to identify and interpret data and resolve exceptions
    • Ability to work with unwritten but generally understood instructions
    • Excellent verbal and written communication skills