IT Business Analyst II

Company: AccruePartners ( Learn More )

General Information
US-AZ-Tucson
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

AccruePartners offers a competitive benefits package to meet the diverse needs of all of our contractor and consulting employees and their family members. Here is a listing of what our company offers: 401(k) Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Medical and Prescription Drug, Short and Long-Term Disability Insurance.

WHO OUR CLIENT IS:

  • Fortune 500 Company
  • World leader in commercial data and insight
  • Constantly expanding the size and improving the quality of their global database; currently exceeding 280 million businesses worldwide
  • Focus on valuable relationships allowing customers to succeed
  • WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Energetic, forward thinking individuals, passionate about compliance, risk assessment and management
  • Growth: Partake in a learning program with robust curriculum that will enhance the value you bring to your team and the company
  • Opportunity: Extensive international network with offices on five continents
  • Stability: A storied and commanding brand with almost two centuries of experience
  • WHERE THE POSITION IS LOCATED:

  • Tuscon, AZ
  • WHAT YOU WILL DO:

  • Conduct interviews with customer service advisors and managers
  • Conduct ‘Ride Along’ observation of advisors in action
  • Capture comprehensive current state process workflows associated with service case management activities
  • Identify key areas of process variance and opportunity for improvement in efficiency and effectiveness
  • HOW YOU ARE QUALIFIED:

  • Experience and expertise in writing and publishing a wide variety of documents to an equally varied assortment of audiences
  • Minimum 3 years of experience designing, developing, and writing documentation for process frameworks and methodologies in process improvement
  • Strong interviewing skills
  • Experience in a customer service/case management environment
  • Expert knowledge of MS Word (97, 2000, and XP), PowerPoint, Excel and Visio and the ability to operate presentation technology (computer & projector)
  • Experience in participating and leading document walkthroughs involving editing and mark-up during the walkthrough
  • Job Requirements