Hotel Dispatcher - Bell & Door (The Mirage)

Company: MGM Resorts International ( Learn More )

General Information
US-NV-Las Vegas
Not Specified
Not Specified
Not Specified
Job Description Grade:

Job Description

It is the primary responsibility of the Hotel Dispatcher to provide excellent customer service while taking calls from guests and to dispatch bellmen to do check-in and check-out. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

  • Handle calls from guests, write requests for service on service call cards, punch card with a time stamp and place them in rotation for the next available bellman to assist.
  • Organize convention groups by completing paper work, setting up bag pull times, calling the tour leader for information as needed including bus times for pick up and room changes.
  • Organize all laundry in and out by verifying names, room numbers, number of items and check for room changes.
  • Answer all guests’ questions as needed.
  • Maintain a clean work area for guests and staff.
  • Provide excellent customer service consistent with the company’s core service standards and brand attributes.
  • Performs all other job related duties as requested.
  • Required:

  • At least 1 year of experience in customer service.
  • Excellent phone etiquette necessary.
  • Excellent customer skills.
  • Have interpersonal skill to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • High school diploma or equivalent.
  • Able to effectively communicate in English, in both in written and oral form.
  • Preferred:

  • Previous experience working in a similar resort setting.
  • Job Requirements