Customer Service Associate

Company: Kforce Finance and Accounting ( Learn More )

General Information
US-TN-Nashville
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

RESPONSIBILITIES:

Kforce has a client that is seeking a Customer Service Associate in Nashville, TN.Summary:The Operations Client Services Specialist is a representative in the Client Services team supporting internal and/or external Wealth Management Americas clients in the areas of Client Support, Branch Support, Product Support and/or Key Segments. Responsibilities include handling inbound calls, challenging processes and procedures, and providing ideas and suggestions to improve the client experience.Other responsibilities include:
  • Independently interact with their clients to provide timely and complete resolution to inquiries/requests within established timeframes
  • Educate clients on processes and procedures
  • Navigates through various internal administrative systems
  • Analyze trends, identify root cause and propose solutions
  • Job Requirements

    REQUIREMENTS:

    • Bachelor's degree in Finance, Accounting or relevant experience preferred
    • 0 - 2+ years financial institutional experience
    • 0 - 2+ years call customer service related experience
    • Strong written and verbal communication skills
    • Strong attention to detail
    • Eager to get foot in the door
    • Personable
    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.