Customer Support Specialist

Company: Kforce Finance and Accounting ( Learn More )

General Information
US-RI-Johnston
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

RESPONSIBILITIES:

Kforce has a client in the Johnston, Rhode Island (RI) area is seeking a Customer Support Specialist to join their team on a long term temporary basis.Responsibilities for this position will include:
  • Taking inbound calls to handle customer inquiries, process claims, rectify problems, and assist new clientele with enrolling with the organization
  • Assisting clients with basic technological assistance
  • Handling fulfillment requests
  • Managing between 30-40 small accounts
  • Processing shipping for goods
  • Additional projects, as requested
  • Job Requirements

    REQUIREMENTS:

    • 1-3 years previous CSR or Order Processing experience
    • 2+ years of strong customer service experience in a call center environment
    • Proficient in Excel and Word
    • Ability to interact effectively with customers and providers to explain services and procedures and to resolve problems
    • Excellent organizational skills
    • Ability to take direction well and work independently.
    • Strong written and verbal communication
    • Detail oriented, accuracy skills
    If you are qualified and are interested, please submit your resume today!Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.