Customer Service Representative I

Company: Public Consulting Group, Inc. ( Learn More )

General Information
High School
At least 1 year(s)
Not Specified
Job Description Overview

PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

  • Effectively manage large amounts of incoming calls;
  • Understand and be able to use all systems;
  • Identify and assess customers’ needs to achieve satisfaction;
  • Provide accurate, valid and complete information by using the right methods/tools;
  • Handle complaints, provide appropriate solutions and alternatives;
  • Meet personal and team goals and metrics;
  • Work as a team member with all other staff;
  • Follow procedures, guidelines and policies;
  • Other duties as necessary.
  • Job Requirements

    • High school degree or GED; Bachelor’s Degree is desirable;
    • 6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;
    • Active listening skills;
    • Strong computer skills;
    • Knowledge of Microsoft Office programs;
    • Excellent written and verbal communication skills;
    • Ability to maintain confidentiality;
    • Ability to multi task in a fast paced environment;
    • Experience in meeting deadlines and adhering to strict standards;
    • Enthusiasm for work responsibilities;
    • Knowledge of Medicaid is desirable;
    • Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable.