Mutuel Clerk - Race and Sportsbook (Luxor)
MGM Resorts International
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It is the responsibility of the Race & SportsBook Writer/Cashier to write, verify, and make payments on tickets while delivering excellent guest service to internal and external guests.
Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
Stocks Race & Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
Writes Race and Sports tickets in an accurate and timely manner.
Makes payments on winning tickets in an accurate and timely manner; verifies tickets and payoffs.
Reconciles bank for assigned shift.
Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Provides guests with information regarding Luxor/MGM Resorts International facilities whenever possible. Offers information on activities, etc., and directs guests for further information as necessary.
Greets the guests when arriving at his/her window, providing cordial and courteous service. Maintains a professional demeanor in all situations.
Handles writing/cashiering in accordance with department policy and procedures and ensures compliance to Nevada gaming statues and regulations.
Perform all other duties as requested.
Ability to provide rapid and accurate ticket writing service to guests of the Race & Sports book.
Excellent customer service skills.
Have interpersonal skill to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.
Previous Race & Sports book Writer/Cashier experience.
Previous cash handling.
Working knowledge of Word and Excel.
Previous experience working in a similar resort setting.
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