LHI Customer Service Representative - La Crosse, WI

Company: UnitedHealth Group ( Learn More )

General Information
US-WI-La Crosse
Not Specified
Not Specified
Not Specified
Job Description

At Optum, the
mission is clear:  Help people live heathier lives and help make the health
system work better for everyone


LHI is one of 4 businesses under
OptumServe. OptumServe provides health care services and proven expertise
to help federal government agencies modernize the U.S. health system and improve
the health and well-being of Americans.

By joining OptumServe you are
part of the family of companies that make UnitedHealth Group a leader across
most major segments in the U.S. health care system.


LHI was founded in
1999 and acquired by Optum in 2011, LHI specializes in creating and managing
health care programs through on-location services, patient-specific in-clinic
appointments, telehealth assessments, or any combination based on customer need.
LHI's customizable solutions serve the diverse needs of commercial customers, as
well as federal and state agencies, including the U.S. Departments of Defense,
Veterans Affairs, and Health and Human Services.


There's an energy and
excitement here, a shared mission to improve the lives of others as well as our
own. Ready for a new path? Start doing your life's best work.

position is full-time (40 hours/week) Monday- Saturday. Employees are required
to have flexibility to work any of our 8 hour shift schedules during our normal
business hours of (6:00am to 7:00pm Mon-Friday and 7:00am to 3:00pm Saturday).
It may be necessary, given the business need, to work occasional overtime. Our
office is located at 328 Front Street South, La Crosse, WI

Primary Responsibilities:

  • Make contacts to schedule a variety of specific medical and
    dental services in accordance with customer availability and contract
    guidelines. Respond to a variety of inquiries and resolves issues with regard to
    the appointment scheduling/fulfillment processing and service completion in a
    timely manner while maintaining sensitivity toward military culture.
  • Conduct customer contacts related to Health Assessment
    processing, referral follow-up, educations and resource inquiries.
  • Identify potential behavioral health situations and follow
    contract specific protocol to assist callers.
  • Maintain constant awareness of service level and queue status
    in order to meet contractual requirements.

  • Required

  • High School Diploma / GED (or
  • Customer service experience
  • Ability to create, copy, edit, save and send
    documents utilizing Microsoft Word, Microsoft Excel, and Microsoft
  • United States Citizenship

  • Preferred

  • Experience working in the Healthcare
  • Experience working with Medicaid or
  • Experience working in a call center
  • Prior military experience
  • Careers with Optum. Here's
    the idea. We built an entire organization around one giant objective; make the
    health system work better for everyone. So when it comes to how we use the
    world's large accumulation of health-related information, or guide health and
    lifestyle choices or manage pharmacy benefits for millions, our first goal is to
    leap beyond the status quo and uncover new ways to serve. Optum, part of the
    UnitedHealth Group family of businesses, brings together some of the greatest
    minds and most advanced ideas on where health care has to go in order to reach
    its fullest potential. For you, that means working on high performance teams
    against sophisticated challenges that matter. Optum, incredible ideas in one
    incredible company and a singular opportunity to do your life's best

    Diversity creates a healthier atmosphere: UnitedHealth Group
    is an Equal Employment Opportunity / Affirmative Action employer and all
    qualified applicants will receive consideration for employment without regard to
    race, color, religion, sex, age, national origin, protected veteran status,
    disability status, sexual orientation, gender identity or expression, marital
    status, genetic information, or any other characteristic protected by

    UnitedHealth Group is a drug-free workplace. Candidates
    are required to pass a drug test before beginning employment.

    Keywords: UHG, Healthcare, customer service
    representative, customer service, CSR, UnitedHealth Group, call center,
    UnitedHealthcare, Provider Services, health care, office, phone support,
    training class

    Job Requirements