The Hardware Technical Trainer is an individual that specializes in learning, understanding, and teaching (hands-on) the installation, service, and repair of lottery terminals, slot machines, and peripherals in the field. Service and repair is down to the subassembly level. This person travels domestically and internationally to deliver training in support of lottery and gaming casino equipment support. This position collaborates with project and corporate staff and customers to address logistical and content challenges of delivery. This position requires an increasing awareness of the business of casino and lottery operations in addition to keeping pace with new products and technologies in order to be successful. Training challenges include new hire technicians as well as performance improvement initiatives. This position also serves as a subject matter expert to assist the new media team during the creation of eLearning and documentation products.
Here is what a day in the life of a Technical Trainer looks like...• Combine technician skills and training skills to conduct hands-on technical training classes on installation and repair of lottery and gaming hardware products for new and existing staff/customers using established, hands-on instructor-led training, mentoring, and testing programs.• Participate in and contribute to the development of new training programs for new technologies/products.• Support customers by learning customer-specific requirements to enhance training programs.• Track all training and testing data, provide status reports and training wrap-up reports to management.• Attend training classes as required to enhance expertise relevant to job activities and to achieve certification based on department standards.• Assists with the creation and delivery of field services performance improvement programs• Assists the Senior Trainer with the Training Needs Analysis/Business Analysis and costing processes.• Provides coaching and mentoring to the Trainer I position.• Participate in special projects that have a clear link or benefit to training, as assigned.• Performs additional duties and responsibilities as assigned.
• Adhere to IGT/departmental standards of conduct, safety regulations and other IGT policies and procedures.• Able to perform and complete special projects as assigned.• Able to independently meet with clients to perform assigned hardware training.
• Experience with instructional design is a plus.• Experience with course development and training methodologies for technical content preferred.• The ability to exercise judgment within defined procedures and policies.• Keen ability to hone in on customer-specific requirements to enhance training.• Effective communicator who can collaboratively and frequently connect with a number of project teams, corporate development groups, site personnel and customers.