Technical Trainer - Hardware

Company: IGT

General Information
US-NV-Las Vegas
4 Year Degree
Not Specified
Not Specified
Job Description

The Hardware Technical Trainer is an individual that specializes in learning, understanding, and teaching (hands-on) the installation, service, and repair of lottery terminals, slot machines, and peripherals in the field. Service and repair is down to the subassembly level. This person travels domestically and internationally to deliver training in support of lottery and gaming casino equipment support. This position collaborates with project and corporate staff and customers to address logistical and content challenges of delivery. This position requires an increasing awareness of the business of casino and lottery operations in addition to keeping pace with new products and technologies in order to be successful. Training challenges include new hire technicians as well as performance improvement initiatives. This position also serves as a subject matter expert to assist the new media team during the creation of eLearning and documentation products.

Here is what a day in the life of a Technical Trainer looks like...
• Combine technician skills and training skills to conduct hands-on technical training classes on installation and repair of lottery and gaming hardware products for new and existing staff/customers using established, hands-on instructor-led training, mentoring, and testing programs.
• Participate in and contribute to the development of new training programs for new technologies/products.
• Support customers by learning customer-specific requirements to enhance training programs.
• Track all training and testing data, provide status reports and training wrap-up reports to management.
• Attend training classes as required to enhance expertise relevant to job activities and to achieve certification based on department standards.
• Assists with the creation and delivery of field services performance improvement programs
• Assists the Senior Trainer with the Training Needs Analysis/Business Analysis and costing processes.
• Provides coaching and mentoring to the Trainer I position.
• Participate in special projects that have a clear link or benefit to training, as assigned.
• Performs additional duties and responsibilities as assigned.

First Year Goals

• Adhere to IGT/departmental standards of conduct, safety regulations and other IGT policies and procedures.
• Able to perform and complete special projects as assigned.
• Able to independently meet with clients to perform assigned hardware training.

Job Requirements
• Bachelor’s degree or combination of experience and education required
• 3-4 years experience in customer service and experience in training required.
• Must be able to travel up to 70% of the time.
• Technical aptitude, professional presentation skills, and superior customer service skills required.
• Ability to obtain required licensing documents and approvals for domestic travel required.
• Experience with Microsoft Windows (Excel, Word, PPT, and Outlook). 
• Effective communications skills (listening, constructive feedback, conflict resolution, writing, presentation)
• Must be able to multi-task and produce requests upon demand a must.
• Must be at least 21 years of age Preferred Qualifications

• Experience with instructional design is a plus.
• Experience with course development and training methodologies for technical content preferred.
• The ability to exercise judgment within defined procedures and policies.
• Keen ability to hone in on customer-specific requirements to enhance training.
• Effective communicator who can collaboratively and frequently connect with a number of project teams, corporate development groups, site personnel and customers.

Special requirements needed
Security Investigation
Ability to Travel
Able to stand an eight hour shift
Work overtime as needed
Must be at least 21 years of age
Able to obtain a Gaming License
Valid driver license and clean driving record
Able to lift 50 lbs or more
Pass a background check
Keys To Success
• Drive results to achieve high-quality work results regardless of work complexity.
• Build collaborative relationships both internally and externally
• Decision making to identify and understand situations; identify opportunities to proactively resolve.
• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.
• Self-leadership to continuously learn and develop oneself
• Foster innovation

Posting code: ~CB~ #LI-DT1 #DI .
An Equal Opportunity Employer – Minority/Female/Disabled/Veteran