Process Improvement Consultant

Company: Valley Medical Center ( Learn More )

General Information
US-WA-Renton
N/A
4 Year Degree
Full-Time
Not Specified
Not Specified
False
False
Job Description

VALLEY MEDICAL CENTER

Job Description

Process Improvement Consultant

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization

TITLE: Process Improvement Consultant 

JOB OVERVIEW/Summary: Coach and mentor teams across Valley Medical Center through Improvement efforts using Process Improvement and Change Management principles. Lead cross-functional and enterprise-wide projects that support our “Patients are First” mission. Contribute to the growth and development of the Process Improvement team, and support the spread of our Process Improvement Methodology through teaching, coaching, and mentoring others.

Facilitate teams at every level of the organization, from front-line staff to VP and above, both clinical and non-clinical, to implement and test changes that lead to improvements in Safety, Quality, Employee Engagement, and Fiscal Responsibility using the Plan-Do-Study-Act cycle.

Success factors will include ability to build and maintain trusting relationships with teams and internal clients, successfully engaging people in learning new ways of thinking, and intellectual flexibility to move collaboratively between projects of different scopes and scales.  

ROLE: See generic job description for administrative partner for generic job duties.

AREA OF ASSIGNMENT: Process Improvement

HOURS: Monday through Friday, typically 8:00 am - 5:00 pm or as needed to support department

activities.

RESPONSIBLE TO: Director, Process Improvement 

Prerequisites:

 

  1. Minimum Bachelor’s degree in Health Care Administration, Communication, Business, Industrial Engineering, or other relevant field.

  2. Master’s degree preferred.

  3. Minimum 3 years of process improvement experience, preferably in the healthcare setting; or equivalent combination of education and experience required.

  4. Computer skills - advanced knowledge of MS Word, Outlook, Excel, PowerPoint and Visio. 

  5. Lean and Change Management related certifications preferred.

Qualifications: 

  1. Demonstrated ability to collaborate with and lead cross-functional groups, including physicians, nurses, clinical staff, business and technical partners.

  2. Work experience in process improvement within the healthcare industry such as hospitals, network, ancillary, medical facilities, healthcare vendor, health insurance companies, large physician practices, or managed care organization.

  3. Experience in leading multiple enterprise-wide process improvement activities concurrently in support of organizational initiatives and hospital goals.

  4. Ability to maintain high quality work standards while managing competing demands that align with departmental and organizational objectives.

  5. Ability to work with people from diverse functional backgrounds and build relationships across the organization.

  6. Strong customer service, organization, verbal and written communications skills.

UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:

Requires ability to continually change priorities in response to changing hospital needs and work in an environment of constant interruptions. Frequent sitting, standing and walking, telephone and computer work. Occasional lifting of up to 50 pounds, and infrequent lifting of greater than 50 pounds. Ability to travel to other work locations, as needed.

PERFORMANCE RESPONSIBILITIES:

  1. Generic Job Functions: See generic criteria for Manager

  2. Unique Job Functions:

  1. Coach, teach, and mentor individuals and teams on process improvement methodologies, problem-solving tools, and change management tools.

  2. Partners with teams to help them identify and document key opportunities for improvement, set priorities, identify root causes, develop implementation plans and create structure for change management & improvement sustainability.

  3. Teaches teams to use standard tools to observe and understand their work

  4. Builds opportunities for teams to break down organizational silos that act as barriers to teamwork and collaboration

  5. Skilled at facilitating and partnering with teams composed of a variety of disciplines, roles, and organizational levels.

  6. Coaches teams to understand the importance of measurement to sustainable improvements; utilizes data to support decision-making and success measures.

  7. Partners with colleagues to teach Process Improvement Fundamental, Leadership, and Problem-Solving courses

  8. Assists with content revisions and new course development

  9. Develop trusted relationships throughout the organization.

  10. Complies with applicable federal and state laws and regulations.

  11. Perform other duties as assigned.

Created 12/15

Rev. 8/17

Grade: 23, 25, 27, 29 DOE

FLSA: E

Cost center: 8534

#CB  




Job Qualifications:

Prerequisites:

 

  1. Minimum Bachelor’s degree in Health Care Administration, Communication, Business, Industrial Engineering, or other relevant field.

  2. Master’s degree preferred.

  3. Minimum 3 years of process improvement experience, preferably in the healthcare setting; or equivalent combination of education and experience required.

  4. Computer skills - advanced knowledge of MS Word, Outlook, Excel, PowerPoint and Visio. 

  5. Lean and Change Management related certifications preferred.

Qualifications: 

  1. Demonstrated ability to collaborate with and lead cross-functional groups, including physicians, nurses, clinical staff, business and technical partners.

  2. Work experience in process improvement within the healthcare industry such as hospitals, network, ancillary, medical facilities, healthcare vendor, health insurance companies, large physician practices, or managed care organization.

  3. Experience in leading multiple enterprise-wide process improvement activities concurrently in support of organizational initiatives and hospital goals.

  4. Ability to maintain high quality work standards while managing competing demands that align with departmental and organizational objectives.

  5. Ability to work with people from diverse functional backgrounds and build relationships across the organization.

  6. Strong customer service, organization, verbal and written communications skills.


Job Requirements