The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization
TITLE: Process Improvement Consultant
AREA OF ASSIGNMENT: Process Improvement
HOURS: Monday through Friday, typically 8:00 am - 5:00 pm or as needed to support department
RESPONSIBLE TO: Director, Process Improvement
Minimum Bachelor’s degree in Health Care Administration, Communication, Business, Industrial Engineering, or other relevant field.
Master’s degree preferred.
Minimum 3 years of process improvement experience, preferably in the healthcare setting; or equivalent combination of education and experience required.
Computer skills - advanced knowledge of MS Word, Outlook, Excel, PowerPoint and Visio.
Lean and Change Management related certifications preferred.
Demonstrated ability to collaborate with and lead cross-functional groups, including physicians, nurses, clinical staff, business and technical partners.
Work experience in process improvement within the healthcare industry such as hospitals, network, ancillary, medical facilities, healthcare vendor, health insurance companies, large physician practices, or managed care organization.
Experience in leading multiple enterprise-wide process improvement activities concurrently in support of organizational initiatives and hospital goals.
Ability to maintain high quality work standards while managing competing demands that align with departmental and organizational objectives.
Ability to work with people from diverse functional backgrounds and build relationships across the organization.
Strong customer service, organization, verbal and written communications skills.
Coach, teach, and mentor individuals and teams on process improvement methodologies, problem-solving tools, and change management tools.
Partners with teams to help them identify and document key opportunities for improvement, set priorities, identify root causes, develop implementation plans and create structure for change management & improvement sustainability.
Teaches teams to use standard tools to observe and understand their work
Builds opportunities for teams to break down organizational silos that act as barriers to teamwork and collaboration
Skilled at facilitating and partnering with teams composed of a variety of disciplines, roles, and organizational levels.
Coaches teams to understand the importance of measurement to sustainable improvements; utilizes data to support decision-making and success measures.
Partners with colleagues to teach Process Improvement Fundamental, Leadership, and Problem-Solving courses
Assists with content revisions and new course development
Develop trusted relationships throughout the organization.
Complies with applicable federal and state laws and regulations.
Perform other duties as assigned.
Grade: 23, 25, 27, 29 DOE
Cost center: 8534