Who is Cenlar?
Employee-owners have made Cenlar one of the nation’s largest mortgage subservicers. We have achieved success by empowering people with company ownership, real programs that provide avenues for advancement, and a great atmosphere that makes everyone look forward to the workday. Get your share of our success by considering the opportunity to join our team as a Service Excellence Executive Resolution Analyst.
Review, research, and respond to executive/presidential, qualified written request, and attorney correspondence on a daily basis, in accordance with all procedures.
Respond to customer inquiries escalated through the executive staff through e-mail or phone calls.
Work with all levels throughout the organization to research and resolve complaints in conjunction with regulatory requirements and/or client service level agreements.
Work closely with internal/external business partners, clients or vendors, on daily requests and inquiries.
Manage workload in conjunction with performance and quality metrics, utilizing resources and escalation processes.
Oversee and respond to all assigned intake channels, such as chat, social media, correspondence, email, etc.
Keep abreast of new rules and regulations in conjunction with federal and state requirements.
Other duties as assigned.
Four-year college degree preferred
Mortgage servicing experience (performing/non-performing loans) a plus
Compliance and regulatory requirements knowledge/experience a plus
Experience investigating and responding to complex issues and complaints
Excellent communication skills, verbal and written
Ability to accurately identify root causes or issues, and follow through with remediation and/or process improvement recommendations
Ability to work in a fast-paced environment with flexibility
Strong analytical skills and excellent problem resolutions skills, with accuracy and attention to detail
Excellent organizational and follow-up skills
Ability to work independently as a highly motivated self-starter
Ability to rapidly assimilate a range of complex information and make expert decisions/judgments
Ability to deal with conflicting demands, ensuring key priorities and deadlines are met through effective time management
Cenlar FSB offers outstanding benefits which may include paid medical/dental/life insurance, 401k, employee ownership, tuition assistance, a supportive work environment, and genuine opportunities for advancement. Cenlar is a Drug Free Workplace and an Equal Employment Opportunity/Affirmative Action Employer -- M/F/D/V/SO .
Visit www.cenlar.com for more details.
Please apply online .