TITLE: Security Officer
ROLE: See job description for Service Partner for generic job duties.
AREA OF ASSIGNMENT: Hospital Campus, Clinics and/or Leased Buildings
HOURS OF WORK: As Posted
RESPONSIBLE TO: Security Manager
High School Graduate or equivalent (G.E.D) preferred.
Valid Washington State drivers’ licenseand ability to be insured by VMC’s carrier.
No convictions of any crime other than misdemeanor traffic violations.
Minimum two years experience as a Security Officer, Law Enforcement and/or Military Service.
Ability to comprehend and translate the Revised Code of Washington.
Evidence of excellent communication skills both oral and written including the ability to spell accurately and write legibly.
Excellent customer service skills.
Must pass Work Steps evaluation.
Must Demonstrates basic skills in keyboarding (20 wpm) and using a personal computer in the Windows 2000 or XP environment.
2. Must be able to maintain control at all times when dealing with disgruntled customers
Demonstrates effective communication and interpersonal skills with a diverse population.
Able to multitask and carry out assignments independently, exercising good judgment.
Excellent organizational and time management skills, able to work independently.
Able to handle telephone calls and personal interactions with tact, poise, courtesy and respect.
Neat and well groomed in appearance, following hospital personnel standards.
Demonstrates reliable attendance and job performance
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT, AND WORKING CONDITIONS: In addition to the generic Service Partner job description:
Must be able to lift and push patients in wheelchairs from the hospital entrances to the patient care location.
Must be able to stand or sit for extended periods.
Must be able to withstand the repetitive motion of keyboarding for extended periods of time.
Must be able to walk from one end of the campus to the other, climb stairwells, traverse rooftops and uneven terrain on exterior of building, restrain and physically apprehend individuals as required and be able to conduct normal security business during and immediately following exertion.
Vision and hearing must be within normal range, including good depth perception and ability to distinguish colors.
Must be flexible and able to work a variety of hours as needed.
Must be willing to work in multiple hospital settings, possibly indoors and out which may require exposure to some communicable disease and a variety of weather conditions.
During inclement weather all staff are expected to report to work to assist with patient and staff transportation to and from the hospital when directed to do so.
9. During inclement weather all staff will be required to operate any owned or leased vehicles to transport patients or staff and spread de-icer and/or sand on hospital/clinic property.
A. Generic Job Functions: See Generic Job Description for Service Partner
B. Unique Job Functions:
Provides reasonable security and safety for visitors, patients, employees and physicians at Valley Medical Center.
Oversees enforcement of administrative policies, prevents crimes against property, and performs initial investigation as needed.
Locks and unlocks as necessary for opening and closing of the building, depending upon appropriate shift.
Patrols exterior and interior of building per assigned shift.
Monitor CCTV system and operate various electronic monitoring equipment.
Is aware of the lobby conditions and environment of care, communicates with environmental services and facilities for assistance if unable to resolve unacceptable appearance.
Able to maintain vehicles on a daily basis - Gas, oil, fluid levels, and clean vehicle when requested.
Provide escorts when needed (Only Stat and Code calls have priority over escorts)
Able to open and operate the Command Center until relieved.
Enforcement of parking violations in parking lots and parking garage.
Provide fire education to all staff on all shifts.
Provide traffic control when requested.
Able to perform security duties in and around construction projects.
Assist patients by providing directions, answering questions and acting as liaison with other departments.
Provides families with maps to assist in Wayfinding.
Communicates issues to management if unable to provide resolution and service recovery.
Actively participates in all workflow design or process improvement work groups, as assigned by manager or lead.
Utilize all manuals, contacts and information available within the Security office as a resource for quality and accurate information.
Responsible for daily, weekly, monthly and annual documentation and reports.
Maintains confidentiality of all accessible patient information and views information only on a needs to know basis
Demonstrates awareness of the importance of cost containment for the department by providing suggestions regarding process or quality improvement opportunities to department manager.
Performs all job functions in a manner consistent with Valley’s cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness and innovation.
Other duties as assigned to facilitate patient safety, timely patient throughput and enhanced customer service.
Answer incoming calls, provide directory information as required and/or transfer to appropriate location.
Perform patient searches on STAR and/or MedHost to determine patient location.
Provides door access to the clinical area as appropriate for patient visitation.
Consistently monitors waiting patients and visitors and intervenes as required to eliminate disruptive behaviors from the public area to reduce anxiety and ensure a safe environment.
Contacts the registration staff to help patients who need assistance with their account or wish to make payment arrangements.
Understands Valley Medical Centers Complaint and Grievance Intake process.