Responsibilities and Duties:
Loan processing and funding for multiple customers. Process payments and provide customer support for payment and title inquiries. Provide prompt, accurate, and courteous service to both internal and external customers. Use spreadsheets and other automated or manual processes to prepare required documentation and reports. Accurately and efficiently file and maintain electronic and manual customer account files. Index faxed or scanned images for routing. Convert paper documents to electronic images. Develop a thorough understanding of AFC policies, processes, and procedures related to customer accounts and loan processing. Utilize all available automated systems and work queue task assignments to maintain a history of the positive dealer/auction/branch relationships that can and will be leveraged to ensure quality customer service. Administer customer support of all transactions facilitated through a centralized location. Route completed documents, as appropriate in a timely manner. Be a self starter, independent thinker, and have ability to multi-task. Demonstrate adaptive work ability while showing good initiative and stress tolerance. Other duties as assigned.
Educational Requirements and Qualifications:
Some post high school course work in a related field is preferred, along with two (2) years of experience working in an administrative capacity required. Familiarity with concepts, procedures, and processes typically used in automotive and financial services industries. Preparation or review of documents and reports using Microsoft Office based products, Customer Relationship Management (CRM) tools, and internal work queues are major components of the position. Good organizational, clerical, numeric, oral, and written language skills. Knowledge of customer service principles and practices.
Physical and Visual Requirements
Position requires sitting for extended periods in an office environment with some walking and carrying (files, folders, etc.). Preparation or review of documents and reports using pen/pencil, calculator, or keyboard is a major component of the position.
Environmental - Atmospheric Conditions
General office environment