Securitas is the most locally-focused security company in the United States, with over 640 local branch managers and approximately 86,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Securitas USA's core business is security services. Our main service offering categories are specialized guarding, mobile guarding, remote guarding and corporate risk management.
Provides centrally managed Global Physical Security Operations (GPSOC) monitoring with event logging and recording, alarm monitoring of intrusion detection systems, emergency dispatch, incident reporting and analysis, and remote alarm panel programming. Receives incoming calls for fire, medical, security, and customer service issues. Determines nature of call; enters calls for service in computer and dispatches proper responding units.
1 Receives and logs incoming calls for service; determines nature, location, and priority of call and contacts proper agencies for emergency response. Documents all incidents, cases utilizing provided reporting programs.
2 Answers all emergency and non-emergency phone lines including calls from mobile phones and patrols.
3 Requires daily professional interaction with all levels of client management/personnel, customers, security, first responders, and law enforcement agencies in various national/international regions.
4 Handles requests from field personnel/officers for tows, ambulances, fire, special equipment or service resolution needs. Makes contact with appropriate management for notification and or approval.
5 Retrieves information from Help Desk, manuals, logbooks and relays to requestor.
6 Utilize multiple systems simultaneously to maintain situational awareness including but not limited to Lenel, Send Word Now, SAFE security systems. Address and initiate security systems repairs and maintenance.
7 Monitors various Alarms, CCTV, Access Control, Visitor Management, and weather data systems.
8 Monitor, facilitate and assist in enforcement of client Access Control systems policies and procedures. Oversee and administer access control systems as required.
9 Facilitate and participate in client's business continuity/crisis management escalations and communications.
10 The employee must work the days and hours necessary to perform all assigned responsibilities and tasks. Must be available to communicate with subordinates, supervisors, customers, vendors, and any other persons or organization with which interaction is required to accomplish work and employer goals.
11 The employee must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks, where applicable.
12 Performs tasks and duties of a similar nature and scope as required for assigned site(s).
High School Diploma or G.E.D.; related experience preferred including but not limited to prior law enforcement and or military. Typing and data entry experience preferred. Experience in a public contact position providing and/or soliciting information by telephone preferred. Experience supervising officers in gaming (casino) surveillance operations or emergency dispatch centers is preferred. Experience with Lenel, Send Word Now, and SAFE security systems. Experience, training, and education in video counter surveillance. Experience in crisis management operations and in operations center environments preferred. Education and/or experience in the use of CCTV for investigation or surveillance detection. Experience with situational awareness systems preferred. Proficiency in one or more language is preferred.