Seeking a Customer Service Representative to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical Customer Service Representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities:*Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. *Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.*Refer unresolved customer grievances to designated departments for further investigation. *Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. *Building and maintaining strong business relationships with existing customers through established service and banking sales standards *Developing, maintaining and demonstrating a basic knowledge of current banking products and services; maintaining confidentiality when handling customer requests and transactions *Identifying opportunities for upselling additional banking products by understanding customers accounts and connecting the customer with the opportunity and closing the sale. In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication. Skills:*Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. *Ability to work independently and manage ones time. *Ability to accurately document and record customer/client information. *Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: *High school diploma or GED preferred. *0-2 years customer service related experience required.
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.