Service Desk Analyst I

Company: Softec Solutions, Inc ( Learn More )

General Information
US-CO-Colorado Springs
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Job Description Service Desk Analyst
Founded in 1996, based in Denver, CO, Softec Solutions is a leading IT staffing solutions and services company that takes the challenge out of finding high-demand technical skill-sets. Softec takes a proactive approach in understanding business challenges and local market analytics, provides customized recruiting solutions, and delivers value and results. 

Softec Solutions is currently seeking a Service Desk Analyst I.  
  • Customer Service position responsible for first level support for field and business office teammates.
  • Support includes but is not limited to desktop applications and programs and DaVita Rx application support.
  • The objective of this position is to provide support in a timely manner and escalate as necessary to minimize computer downtime for customers.
  • The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive.
  • Provide excellent customer service answering tier 1 support calls. Log and track all inbound issues, problems and requests for service through all entry points into ticket tracking system.
  • Provide professional support to a wide variety of customers with limited to advanced familiarity with computers on a first-call resolution status
  • Listen and understand inquiries and issues, asking appropriate questions to determine and resolve software related issues
  • Seek assistance from next level team member if issues are complex or cannot be resolved within 15 minutes
  • Communicate with customers, providing status updates and follow-up to ensure satisfaction0 - 3 YOE 
    Softec Solutions, Inc is an EEO/Affirmative Action Employer. 
  • PEOPLE. EXPERIENCE. RESULTS. Service Desk Analyst
    Job Requirements