Call Center Rep

Company: Modis ( Learn More )

General Information
US-KY-Bowling Green
N/A
None
Full-Time
Not Specified
Not Specified
False
False
Job Description A successful, Fortune 200 Bank in Bowling Green, KY is looking to fill a customer service position in their call center. Prior call center experience is required. Please review the details below!
 
Call Center Customer Svc Rep
Pay: 12/hr
Hours: M-F 7am-8pm swing shifts
Training: 4 week training process. The first 2 weeks are classroom-style training and the remaining 2 weeks will involve shadowing on the call center floor.
Job Overview:
  • Responsible for providing high quality telephone customer service to customers.
  • Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
  • Contractors will be servicing all incoming mortgage customers.
  • There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc.
  • Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
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    If you're interested in the call center representative position in Bowling Green, then please APPLY today!
    Job Requirements