IT Service Desk Technician

Company: Acts Retirement- Life Communities ( Learn More )

General Information
US-AL-500 Spanish Fort Blvd Spanish Fort AL 36527
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Job Description

Join our team at Acts Retirement-Life Communities!

Acts has been setting the standard for excellence in senior retirement living since 1972, with a vision founded in faith and guided by a commitment to integrity and loving kindness. The philosophy of Acts, which guides our relationship with our employees, is based upon confidence in and respect for the dignity and individuality of each employee.

If you'd like to contribute to our vision, we'd like to speak with you!

Acts is currently seeking qualified candidates for the role of IT Service Desk Technician.

This position is the first line support for technical problems and hardware software network related issues and recognizes, records and escalates more difficult problems to next level support.

Essential Job Functions:

  • Handles initial service desk phone, email and web inquiries
  • Assesses resident support needs, then provides solutions or refers them to appropriate team members
  • Strong people skills and a talent for problem solving
  • Ability to instruct in a "hands off" manner, letting users learn by doing
  • Ability to adhere to a schedule of resident appointments
  • Excellent problem solving, communication and inter-personal skills
  • Positive customer-friendly attitude and the ability to work well on a team

  • The ideal candidate will meet the following requirements:

  • Associates Degree in Information Technology or related experience.
  • 2 years of work experience
  • At Acts, you can build a challenging and rewarding career with competitive benefits, and a full range of opportunities for professional growth.

    Apply today!

    Equal Opportunity Employer

    Job Requirements