Customer Service Operation Manager

Company: Agilent ( Learn More )

General Information
US-DE-Wilmington
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Description: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

You've established your people management and leadership ability. Heres where you take it further by managing your team to design and implement customer service programs, projects and processes, while also directing resources that enable the implementation of tactical business plans and developing solutions that drive continuous improvement. Business operations responsibilities are focused in consumables and vacuum products business sector from quote-to-invoice.

You will be managing a 22-person Customer Contact Center in a dynamic environment. Skills in process improvement, e-commerce and phone metrics are strongly preferred. Talent development and leadership skills are a must. Description: Qualifications: University degree level, and with 9+ years' communications experience, including at least 3 at a similar level, you're now eager to put your strong management skills to work in a dynamic, progressive and customer-focused environment. Here's where your influential leadership ability will really make an impact.

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here:
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf,
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email [Click Here to Email Your Resumé]. EOE AA M/F/Vet/Disability Qualifications:
Job Requirements