Field Service Technician I

Company: IGT ( Learn More )

General Information
High School
Not Specified
Not Specified
Job Description The Casino Services Field Technician will prep, install, troubleshoot to the component/circuit level, service, maintain, upgrade and convert IGT gaming systems and equipment, and document all services rendered using SAP and other software tools. Make pre-installation site visits, while maintaining a positive image of IGT, to identify parts and wiring requirements at customer location and coordinate ordering of parts. Deliver and install products on customer floor, set game options and perform all prep tests including assurance hardware, firmware and system interfaces. Educate customers on basic game functionality. Install and maintain fiber optic lines and WAP telephone lines. Adapt to various jurisdictions and interface with compliance officers. Additional services provided may include:
  • Set up game options and test various devices, e.g. bill acceptors
  • Perform software and system integration verification tests for jackpots
  • Test programs with various verification devices such as Kobetron and Chip Comparator
  • Troubleshoot with input and output tests
  • Test pay table, reel strip and bonus awards
  • Perform other duties as assigned by management  
  • First Year Goals

  • Capture, trend and analyze appropriate KPI’s at market level

  • Upon assignment to an activity (installation, conversion) review relevant documentation

  • Inventory equipment against documentation and report shortages

  • Inspect and report condition/functionality of equipment

  • Complete Post Project Report at the conclusion of all install and conversion activities

  • Accurately Determine Demand for Technical Resources

  • Complete all service documentation at the end of each shift

  • Accurately record all time worked and parts usages on appropriate service order(s) daily

  • 100% compliance with requirement to contact Ops upon dispatch, arrival, and completion (prior to departure from property)

  • Reduce Field Service Issues related to regulatory matters

  • Attend (or test on) Jackpot Verification training during FY14

  • Assist with inventory of Jackpot Kit at least semi-annually

  • Report installation and/or removal of all serialized items to administrative personnel

  • Report all potential violations observed to management immediately  

  • Job Requirements

    • High school diploma or equivalent required

    • Clean Driving required

    • Able to pass a thorough background check for Casino gaming Licenses

    • Strong organizational skills

    • Self motivator

    • AC/DC fundamentals

    • Tools and experience using tools is required

    • Reading and translating wiring diagrams

    • Maintaining, repairing and troubleshooting to component/circuit level

    • Testing programs with verification devices such as Kobetron and Chip Comparator

    • Troubleshooting with input and output tests   
    Preferred Qualifications

    1-3 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. Up to 2 years of project or team lead experience preferred. Experience in setting up computer networks and A+ Certification, N+ Certification or similar is preferred.

    Special requirements needed
    Security Investigation
    Ability to Travel
    Able to stand an eight hour shift
    Work overtime as needed
    Must be at least 21 years of age
    Able to obtain a Gaming License
    Valid driver license and clean driving record
    Able to lift 50 lbs or more
    Pass a background check
    Available to work on weekends
    Keys To Success
    • Drive results to achieve high-quality work results regardless of work complexity.• Build collaborative relationships both internally and externally• Decision making to identify and understand situations; identify opportunities to proactively resolve.• Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.• Self-leadership to continuously learn and develop oneself• Foster innovation Posting code: ~CB~ #LI-DT1 #DI .
    An Equal Opportunity Employer – Minority/Female/Disabled/Veteran