New Pay Plan! Technical Support Representative

Company: Teleperformance ( Learn More )

General Information
US-ID-Coeur d'Alene
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Job Description Subsidiary: Teleperformance USA Location Coeur d'Alene, ID Department Call Center Representative Position Title New Pay Plan! Technical Support Representative
Report To Supervisor
Job Summary We are excited to announce our new pay plan! Our Tech Support Representatives will now earn $13/hr at the conclusion of training , plus bonus incentives.

We offer benefits including health, dental, vision, 401k, PTO and many more options to choose from. We look forward to speaking with you!


About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

About the Position and Working At Home

Teleperformance is looking for professionals to help supply their award-winning brand of technical and customer support services from home. This position is available immediately and provides the opportunity to work full-time from the convenience of your home. In addition to convenience, working from home provides the added benefits of:

•Telecommuting can eliminate the cost, stress, and time of your daily commute
•Working at home can reduce stress levels that are common when working from a typical office environment
•Working at home produces a more flexible work schedule

Your day will be identical to those of our in-house technical and customer support professionals. Just like these employees, you will work as part of larger support teams, and be supported by a team leader.

Purpose of Position

Frontline technical and customer support for iOS devices and carrier related issues. Providing world-class technical support with a heavy emphasis on technical support. Working hand in hand with carriers and Senior Advisors to resolve customer-facing issues.

Duties/Responsibilities
•Responsible for all customer inquiries, questions, and issues
•Provide world class customer service at all times
•Follow up to customer inquiries by taking specific action in a timely manner
•Troubleshoot equipment and system problems
•Problem solve to help customers resolve issues on first call
•Enters data from customers into various software programs
•Appropriately communicate with upset customers to resolve their inquiries
•Thrives as a team player in a fast-paced, high-energy, change-oriented environment
•Participates in additional training courses when needed
•Performs other related duties and assignments as required and as assigned by supervisor or manager
•Position will require inbound and outbound calls (if the call drops)
•Passion to find the right solution for the customer or the path to resolution
Qualifications: •Ability to work under pressure, plan, meet deadlines and be accountable for yourself and the department
•Requires solid organizational skills, technical expertise, leadership and time management skills
•Able to demonstrate personal ownership of all customers' issues and follow through to obtain desired results
•Must have a keen sense of attention to detail, taking the initiative
•Skilled in determining why and how what steps or procedures are required in any situation
•Proven experience in overcoming unexpected difficulties and using logical problem solving skills
•Ability to understand and empathize with customer and carrier's issues
•Excellent written and verbal communication skills consistent with North American business standards
•Must have open availability to work various shifts influenced by current business needs

Environmental Requirements
•Internet Access; Minimum of 12.0 Mbps download, 1.0 Mbps upload and, Pings less than 50 ms
•iMac must be hardwired into a modem/router via Ethernet, no wireless connections
•Modem Firewalls should be disabled for proper VPN and product access
•Dedicated landline with NO features

To apply, please email [Click Here to Email Your Resumé]

Job Requirements