Medical Customer Service Rep

Company: OfficeTeam ( Learn More )

General Information
$15.00 - $18.00 /Hour
Not Specified
Not Specified
Not Specified
Job Description Ref ID: 02760-0009282556

Classification: Administrative - Medical

Compensation: $15.00 to $18.00 per hour

Robert Half is looking for a temporary to possible fulltime Medical Customer Service Represenative. Answer incoming calls from patients to make appointments; answer patients inquiries and questions; reroute calls to appropriate department/staff members; troubleshoot patient inquiries; and provide information. JOB RESPONSIBILITIES (Responsibilities include, but not limited to): • Answer calls promptly and in a polite and detail oriented manner. • Schedule appointment correctly – review appointment date, time, location and provider name with caller. • Obtain and enter new and existing patient information into system with attention to obtaining accurate demographic information (e.g., address, telephone number, name of insurance or self-pay status). • Inform caller of items to bring to appointment (including insurance care, list of medications and co-pay, if applicable) • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork. EXPERIENCE EDUCATION: • High school diploma or GED required. • Associate degree or related healthcare certification preferred. • Equivalent of 2-3 years of experience in customer oriented business position. • Proficient in relevant computer applications. • Requires excellent language proficiency. • Ability to speak Spanish as a second language is highly desirable. • Knowledge of customer service principles and practices is mandatory. • Knowledge of call center telephony and technology If you have this experience, please call 732.596.2174 or send your resume to [Click Here to Email Your Resumé]
Job RequirementsMedical Records, Medical Terminology, Medical Typing, Customer Service, EMR - Electronic Medical Records, Switchboard - Phones 1 - 10 Lines

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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