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US-UT-Salt Lake City
Imagine life without the telephone. Millions of people in the United States have trouble hearing on the phone due to hearing loss. This is a real, everyday barrier. Thanks to CaptionCall, people who are hard-of hearing are able to read what a caller is saying when they are on the phone.
The CaptionCall Central Scheduler will be responsible for contacting new customer leads as they come into the database and scheduling installation appointments for Trainers. This is an outbound telephone calling position to people who have applied to receive a CaptionCall phone.
Essential Duties and Responsibilities
Call new applicants for the CaptionCall phone. Each new lead must be contacted the first business day the lead arrives into our system.
Email customers and request an installation appointment if they cannot be reached on the phone.
Place applicants on the "drop" list that cannot be reached or decide to not get the phone
Schedule the applicant's installation appointment in an Outlook calendar and assign it to the Trainer.
Follow up with Trainers to ensure the appointment was completed successfully.
Learn an assigned geographic territory to understand distances between locations and driving times.
Learn and understand other variables that impact installation times and number of installations per day per Trainer.
Make recommendations for improvements to the centralized schedulers' duties.
Fill out summary reports to track daily and weekly efficiencies.
Other duties and responsibilities as assigned.
Must be familiar with Microsoft Office, specifically Outlook.
Must be familiar with using a database or Customer Relationship Management software.
Must be comfortable and experienced in using the telephone to make outbound calls.
Must be able to communicate effectively through telephone, email and other written communication.
Must have professional and courteous telephone and electronic communications presence.
Must be able to effectively communicate with remotely located employees and internal team.
High school diploma or equivalent, or call center experience.
Other General Requirements/Additional Notes
Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall®, because life is calling.
Equal Employment Opportunity:
CaptionCall® is an Equal Opportunity, Affirmative Action Employer
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