Customer Service Coordinator
Sava Senior Care
( Learn More )
SummaryThis position is primarily responsible for driving the customer service initiatives and assisting in pre-admission, admission, discharge and follow up procedures/processes.
Essential Duties & Responsibilities
Provides a smooth and reassuring transition for new residents and families via follow up phone calls and/or face to face conversations during family visitations
Drives the facility TLC program including collaborating with Ambassadors and other team members to identify and resolve customer concerns
Coordinates referral and approval processes
Assists with confirmation and/or arrangements for admissions and ensures notification to the leadership team of all anticipated admissions.
Greets and acclimates new resident/patients to the facility upon arrival
Facilitates and completes admission paperwork with new admissions and families.
Acts as a liaison in following up on customer concerns to ensure timely and satisfactory resolutions.
Implements and champions initiatives designed to improve customer satisfaction.
Conducts facility tours for residents/patients or individuals seeking placement for a family member or friend
Performs other duties as assigned.
Strong communication skills with the ability to influence outcomes; effectively represent the facility in a positive manner and create excellent relationships with residents, families and the community.
Proficiency in Microsoft Office including word and excel.
High school education required.
Associate degree (in a medical field providing medical terminology knowledge) or Bachelor's degree preferred.
Two to three years of in a position requiring proficiency in customer service skills.
Physical Demands & EnvironmentEmployee is frequently required to stand, walk, use hands or fingers, reach with hands and arms, feel, talk, and hear. Employee will occasionally assist to lift and/or transfer residents weighing between 100 to 250 pounds. Employee may occasionally be exposed to blood or other body fluids. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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