Part-time Payment Reminder Services Rep
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SWBC has been recognized as one of the Best Companies to Work for in Texas and has an exciting opportunity for the right individual to join an energetic and seasoned team, with an established and expanding national firm.
Headquartered in San Antonio, SWBC is a diversified financial services company providing a wide range of insurance, mortgage, and investment services to financial institutions, businesses, and individuals. With offices across the country, SWBC is committed to providing quality products, outstanding service, and customized solutions in all 50 states.
Makes outbound calls regarding overdue payments according to company standards and federal regulations; achieves mortgage delinquency objectives utilizing the inbound/outbound dialer system while maintaining high customer standards.
Makes outbound phone calls to various financial institutions' members in an attempt to collect payment, arrange for payments, and/or recommend settlements or foreclosures on overdue loan utilizing effective telephone collection techniques and principles while meeting call service levels.
Negotiates, coordinates payments, and responds to inquiries with members to include conducting searches via phone or Internet to determine location of members and referring collection issues resulting in incorrect payment amounts and/or payment adjustments to the Team Lead.
Updates call results and enters any other pertinent information into both SWBC and the appropriate FI's databases by maintaining a records of all customer contacts.
Processes electronic payments upon members' approval using the ECM system.
Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction.
Must have High School Diploma or equivalency.
Must have at least one to two (1-2) years in-bound, out-bound or other related call center or customer assistance involving payment services or related experience in an insurance or banking environment, preferred
Must have excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
Must possess a working knowledge of personal computers to include MS Word, Excel and Internet.
Must be able to type a minimum of 35 wpm.
Must be able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
Must be able to sit for long periods of time assisting customer on the phone and while executing, updating, and validating computer applications and data.
Must be able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users.
SWBC offers an excellent employee benefits package that includes: 401(k) with company match, paid medical/dental health premiums for employees, Life, Long Term Disability, Accidental Death and Dismemberment, and Long Term Care insurance policies. SWBC also provides opportunities for professional growth. To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button. Only those candidates who meet the minimum requirements need apply.
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