Responsible for engaging, entertaining, interacting and providing a unique dining experience to guests. Primarily works in front of restaurant while cooking and preparing hot meals on hibachi tables directly in front of guests. Ensures correct food portions are being cooked and maintains the kitchen areas and hibachi tables clean and sanitized. Prepares and sets up food for cooking and side orders.
In accordance with Benihana’s service and cooking procedures:
Competencies, Knowledge and Skills:
Customer Service: Must possess excellent customer service skills. Ability to maintain a high degree of professionalism when interacting with guests and dealing with guest complaints. Ability to monitor and anticipate guests’ needs and respond accordingly in an effort to maintain a positive and enjoyable Benihana dining experience. Ability to entertain and perform in front of guests is strongly desired.
Communication: Must possess excellent verbal and nonverbal communication skills. Must be able to communicate and understand guests’ and colleagues’ instructions, read and understand written directives, and be able to clearly communicate if s/he requires further direction. Must be able to interpret nonverbal cues in an effort to identify and correct potential problems. Must be able to clearly speak in English.
Interpersonal Relationships: Ability to adapt and interact with a diverse group of people. Ability to maintain a professional and courteous demeanor during stressful and/or busy times. Must be able to work as part of a team and recognize the importance of each team member’s role in the guest dining experience.
Physical Demands: Must be able to perform a variety of physical activities including, but not limited to, standing for long periods of time, climbing, walking, bending, reaching, and lifting up to 55 lbs. Ability to carry and lift cookware (pots, pans, etc.) containing hot or cool foods and liquids. Must possess the manual dexterity to use cooking tools properly and while performing cooking shows. Must be able to handle smoke and heat from grill.
Food Knowledge, Preparation, Production and Safety: Ability to prepare food for consumption with background knowledge of proper techniques and equipment to be used. Must be able to clearly explain how food is prepared, cooked, and served to guests. Knowledge of industry standards on food storage and handling techniques is highly desirable. Knowledge of sushi and beverages is a plus. Where applicable, holds a state and/or local food handlers card.
Problem Solving and Conflict Management: Must exercise
sound judgment and possess good problem solving skills. Must have the ability to recognize and resolve problems in an appropriate manner.
Shift Flexibility: Must be able to work different shifts, include holidays, nights and weekends. Must be able to work overtime as required.