PC/Network Support Technician

Company: Kelly Government Solutions ( Learn More )

General Information
$0.00 - $22.00 /Hour
High School
Not Specified
Not Specified
Job Description

Kelly Government Solutions is currently seeking a PC/Network Support Technician to support one of our top government clients in Apopka, FL on a 1 year contract assignment.If you or someone you know are interested in this opportunity please contact Mike Zwada, at [Click Here to Email Your Resumé] or apply online.Responsibilities:

  • Provides technical\warranty support for computers and associated networks. To include delivery and installation of new PC's and peripherals, troubleshooting and repair of PCs, software, and related peripheral equipment. Connects personal computers and terminals to existing data networks.
  • Assists users in the general use of personal computers and enterprise networks utilizing established enterprise procedures
  • Utilizing Enterprise guidelines\standards assists customers in selecting appropriate hardware\software to meet business requirements.
  • Organizes & prioritizes assigned service tickets on a daily basis using established guidelines to resolve and close service tickets within established Service Level Agreements. Maintains service ticket\requests logs documenting all actions taken to include issue resolution prior to closing ticket. Escalates issues and problems that are outside of normal guidance and activities to management.
  • Replaces aged devices in response to Enterprise Refresh schedule following established procedures including the migration of all data and authorized programs. Decommissions returned systems for disposal.
  • Supervision and instruction given for routine work. Follows established processes and procedures in performance of most duties with detailed instructions given for new activities or special assignments.
  • Exhibits good communication skills, an energetic approach, and patience with customers.
  • Job Requirements:

  • CompTIA A+ Certification.
  • Experienced using a COTS Incident and Service Request ticketing system.
  • Proficiency in Microsoft products such as Windows 7, Windows 10, Outlook, Word, Excel, PowerPoint, Visio.
  • Strong familiarity with hardware components such as video cards, hard drives, network adapters and motherboards.
  • Must be able to lift up to 50 pounds.

  • About Kelly Services®

    As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

    Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

    Job Requirements