Banking Center Manager I/II/III-Lincoln, NE

Company: Mutual of Omaha (Bank) ( Learn More )

General Information
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Job Description

Mutual of Omaha Bank is a full-service bank providing financial solutions to individuals and businesses in communities across the United States. With more than $7 billion in assets, Mutual of Omaha Bank operates a network of community bank locations in nine states and reaches customers nationwide with business and mortgage lending, as well as banking solutions for property management companies and homeowner associations.

This job posting is reflective of the Banking Center Manager I essential functions, qualifications, and physical requirements.  The Banking Center Manager I, II, and III levels have variable essential functions, qualifications and physical requirements.  Competency and skill set will determine level of placement within the posted job family. 

Basic Functions 

Provides overall leadership to the branch and has ultimate responsibility for achievement of sales goals, operations activities and staff of a branch. Responsible for developing new relationships through outside sales activities and community involvement in the marketplace to meet or exceed goals related to customer relationship growth, retention, revenue, market share and customer/employee satisfaction.


Manages a branch with a book of business of less than $29m

Essential Job Functions 

Accountable for meeting individual and overall branch sales and revenue goals.

Oversees and ensures new and existing business development with a focus on sales activities both inside and outside of the branch. 

Provides leadership, coaching and mentoring to staff and may supervise and schedule daily activities, ensuring use of the performance management process, hiring and promotional recommendations.

Develops and maintains banking relationships with new and existing customers and community organizations. Closely partners with other business lines to capture and enhance the total customer banking relationship

Educates, coaches and motivates staff to recognize and fulfill branch sales and service expectations. Cultivates a positive team environment which promotes and supports relationship banking and where clear goals, constant communication, feedback and recognition are the standard.

Develops and manages the branch business plan to include marketing and promotional campaigns. Promotes positive bank image within the community and represents Bank in local community organizations.

Operates the branch within budget by controlling expenses such as personnel expenses, operating losses, exception pricing, and fee waivers.

May perform a broad variety of customer services and sales, such as opening new checking, saving and certificate accounts. Counsels customers and provides effective promotion, sale and servicing of the Bank's products and services. Researches and resolves customer issues and problems.

May oversee and provide guidance for completion of consumer loan applications and submission to central underwriting for approval.

Performs security routines, including opening and closing branch office and vault. Ensures branch building, grounds and equipment are well maintained.

Ensures adherence to all compliance and audit requirements. Keeps banking knowledge current with regulatory and industry trends and developments.

Develops and maintains an engaged and accountable workforce.

Develops and maintains a fair and equitable working environment.

Complies with all related Federal, State and Industry laws and regulations pertaining to Banking.
Job Requirements

Minimum Job Requirements 

A minimum of 1 year experience in Retail Bank management to include a working knowledge of Bank products, services and related processes and regulations

Proven sales and negotiation experience with a solid understanding of sales management

Experience in penetrating the market and growing market share

Strong leadership, management, coaching, presentation and training skills

Strong customer service and public relations skills

Strong problem solving skills

Excellent customer service skills

Excellent oral and written communication skills

Skilled at various personal computer operations and software packages, including Word, Excel, Power Point and electronic mail systems

Ability to teach or foster development in others

Must be eligible and meet the requirements under the S.A.F.E. Act

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4 pm CST.

For all other inquiries, contact our HR Helpline at 1-800-365-1405, option 4.

Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer, Minorities/Female/Disabled/Veteran