Patient Access Supervisor for Ambulatory Oncology - Staten Island, NY

Company: UnitedHealth Group ( Learn More )

General Information
US-NY-Staten Island
Not Specified
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Job Description If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm) Primary Responsibilities:
  • Manages the operation and performance of services provided by the registrars and financial representatives within the Department of Oncology
  • Identify billing problems and monitor the accuracy of weekly reporting
  • Participates in Performance Improvement Committee and other committees, and Performance Improvement teams, as requested
  • Assumes responsibility for interpreting to the staff the Oncology  Department’s philosophy and objectives, hospital policies and procedures and fosters understanding and acceptance of these
  • Responsible for preparing schedules for staff on a daily, weekly and monthly basis. Maintains a staffing plan to provide optimal utilization of staff in order to allow quality care to be obtained
  • Assigns tasks and delegates authority, as necessary and appropriate, and provides administrative supervision to ensure the efficiency and the effectiveness of staffing to achieve successful outcomes
  • Interviews, trains, and evaluates performance, orally and in writing, of staff.  Counsels and disciplines employees in coordination with hospital and departmental policies
  • Reviews and approves staff vacation and leave requests
  • Responsible for payroll
  • Attends monthly meetings with the Chairman of Oncology and the Administrative Director for the purpose of discussing personnel policies, administration of services, and future planning
  • Responsible for overseeing the care and maintenance of all clerical equipment.  Contacts service companies for repairs, when needed
  • Addresses grievances and complaints lodged by patients and/or staff, and communicates same with Administrative Director
  • Coordinates with Patient Accounts on all appropriate issues, e.g. patient bills, charges, insurance needs, etc. to maintain service viability
  • Oversees departmental insurance billing and payments
  • Reviews insurance verification operations
  • Maintains that the computer software and hardware are properly maintained, and coordinates with Information Services to resolve all problems related to same
  • Supply chain responsibility - ordering  and receiving
  • Assumes responsibility for own self-development and professional growth by keeping abreast of current ambulatory oncologyand employee trends and by constantly striving to set up a professional climate in which to work
  • Maintains proper infection control standards.  Coordinates with Infection Control and Administrative Director of Oncology for proper policies and procedures to maintain the department
  • Collaborates with the Administrative Director and Administrator regarding medical activities and services as required
  • Maintains Nalitt Institute special funds account with the Administrative Director
  • Assists Physician’s with completion of Managed Care Applications for both primary care and sub specialists providing copies of all required documentation and insuring participation agreements are assigned appropriately
  • May need to travel within the 5 boroughs and Long Island for occasional for staff meetings
  • Other tasks as needed

  • Required Qualifications:
  • 2 or more years of patient access experience  
  • Ability to analyze and make staffing decisions to ensure adequate coverage and function of the Ambulatory Oncology practice on a day to day basis
  • Intermediate Excel skill
  • Basic Word, Power Point and Outlook skills
  • 2 or more years of supervising experience (ideally in healthcare with 5 or more direct reports)
  • Preferred Qualifications:
  • BA Degree
  • McKesson Series  
  • Soarian
  • AEHR
  • Previous Experience Working in an Oncology Department within a Hospital
  • Union experience
  • Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

    Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

    Job Keywords:  Ambulatory Oncology, Hospital, Patient Access, registrars, financial representatives, healthcare, patient accounts, insurance verification, union, McKesson, Soarian, Staten Island, NY, New York

    Job Requirements