Claims - Staff Appraiser

Company: Acceptance Auto Insurance ( Learn More )

General Information
High School
At least 3 year(s)
Not Specified
Job Description Overview:

Job Summary:

The Claims Staff Appraiser will be responsible for completing estimates on damaged vehicles. This will be accomplished by inspecting damages both in the field and via photo method of inspection.  They will work regularly with repair facilities to insure damage assessments are accurate and fall within the company guidelines.

As a Team Member at Acceptance Insurance, you will be part of growing organization that continues to evolve and positively impact the lives of our customers.

Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


Company Overview:

We are principally a retailer, servicer and underwriter of non-standard personal automobile insurance based in Nashville, Tennessee. Our insurance operations actively generate revenues from selling non-standard personal automobile insurance policies and related products in 16 states. We currently conduct our servicing and underwriting operations in 13 states and are licensed as an insurer in 13 additional states.

At March 31, 2017, we leased and operated 355 retail locations and a call center staffed with employee-agents. Our employee agents primarily sell non-standard personal automobile insurance products underwritten by us, as well as certain commissionable ancillary products. In most states, our employee-agents also sell a complementary insurance product providing personal property and liability coverage for renters underwritten by us. In addition, retail locations in some markets offer non-standard personal automobile insurance serviced and underwritten by other third-party insurance carriers for which we receive a commission. In addition to our retail locations, we are able to complete the entire sales process over the phone via our call center or through the internet via our consumer-based website or mobile platform. On a limited basis, we also sell our products through selected retail locations operated by independent agents. 

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  • Evaluate and assess damage through the submission of photos provided by vehicle owners, body shop and external appraisers.
  • Travel a designated territory inspecting, photographing, and writing estimates when needed.
  • Evaluate options, ratings and conditions of vehicles to determine if a vehicle is repairable or a total loss.
  • Document estimates and claim files with the necessary detail explaining the appraisal such as parts choices, damage relation to facts of loss, unrelated prior damage, etc.
  • Work with repair facilities on supplements to complete the repairs timely.
  • Track and make decisions regarding rental car duration while vehicle is being repaired.
  • Job Requirements

    Qualifications & Skills:

    • Requires a candidate with a strong working knowledge of collision and comprehensive related auto repairs and estimating. 
    • Extensive experience creating auto damage appraisals with an emphasis on auto body parts repair, replacement and refinishing is required.
    • Additional experience related to the repair or replacement of mechanical, frame, suspension and other related automotive components is necessary.
    • ASE (Automotive Service Excellence) and/or ICAR (Interindustry Conference on Automotive Industry Repair) certifications a plus.
    • The ideal candidate will have excellent time management and organizational skills and work successfully from a home office.
    • Must be able to provide transparent, detailed work product that is easily comprehended by both internal and external customers.

    Years of Experience Requirements

    • High School Diploma or Equivalent required.

    Education Requirements

    • 3 years of writing computerized automobile repair estimates
    • Prior experience working remotely a plus

    Competencies Required

    • Analytical and human relations skills are critical.
    • Strong verbal and written communication skills.
    • Excellent customer service skills are a must.
    • Interpersonal skills that include effective negotiation of fair and equitable settlements that meet all recognized industry and company standards.