Fraud Prevention - Bilingual(Spanish) Customer Service

Company: Discover Financial Services, Inc ( Learn More )

General Information
US-UT-West Valley City
Not Specified
Not Specified
Job Description

Discover is hiring! Our Customer Protection Services department is looking for Bilingual(Spanish) Fraud Prevention Representatives. We are currently hiring for PM shifts and the pay is includes a shift differential!

Why Discover?

Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.

Fraud Prevention Representatives routinely engage card members for the purpose of verifying potential fraudulent activity on accounts identified as having potential suspicious activity identified by the various detection systems. Representatives initiate card member contact by means of an automated dialer, and/or inbound calls resulting from automated voice messages, text or email alerts. Representatives are required to utilize specific call handling procedures for the purpose of mitigating potential fraud losses while branding the Discover Product to create a rewarding and engaging experience for our customers.

For our Bilingual(Spanish) Fraud Prevention Representatives benefits start DAY ONE of your employment. These include:

* Medical/Dental/Vision/Life Insurance

* Paid time off (20 personal days + 7 holidays per year)

* Tuition Reimbursement available your first day of employment

* 401K

* Employee Stock Purchase Plan

* Full service cafeteria featuring Starbucks

* Access to fitness center

* Opportunities to Volunteer in the community

* Development Groups and Training's

Positions Also known as:

Fraud Prevention Representative, Charge Verification Group, Customer Service - Fraud Prevention

We are an Equal Opportunity Employer and do not discriminate
against applicants due to race, ethnicity, gender, veteran status,
or on the basis of disability or any other federal, state or local protected class.

Job Requirements