SR-ASSOCIATE-LOGISTICS

Company: Harbor Freight Tools ( Learn More )

General Information
US-NH-Amherst
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Our Senior Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Senior Associates are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Senior Associate position and demonstrate Harbor Freight Tool's Core Principles.
Responsibilities:
Profit Maximization:
  • Consistently exhibit expected behaviors to exceed financial goals
  • Model participation in company programs
  • Assist and participate in special events
  • Operational Execution:
  • Is a Subject Matter Expert in all operational processes and proficient in assigned areas of responsibility
  • Mentor and model adherence to Standard Operating Procedures
  • Lead timely and accurate completion of workload
  • Ensure compliance to company policies and procedures
  • Talent Optimization:
  • Model job proficiency and expected behaviors
  • Contribute to a team-driven atmosphere
  • Customer Experience:
  • Provide and model a helpful customer experience
  • Ensure items are in-stock
  • Ensure items are priced right
  • Maintain a safe, clean, and organized store
  • Success Drivers
    Action Oriented:
  • Is action oriented and full of energy
  • Enjoys working hard
  • Shows initiative
  • Flexible:
  • Learns quickly when facing new problems
  • Adapts to and supports change
  • Enjoys the challenge of unfamiliar tasks
  • Composure:
  • Is calm and professional under pressure
  • Does not become defensive or irritated
  • Functional / Technical Skills:
  • Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
  • Solid judgment and decision making skills
  • Customer Focus:
  • Acts with internal and external customers in mind
  • Understands how operational execution directly affects the customer experience
  • Establishes and maintains effective relationships with customers and associates through respectful and effective communication

  • Shared Duties
    Profit Maximization:
  • Adherence to Injury Illness Prevention Program
  • Participate in execution of special event playbooks
  • Participate in execution of Physical Inventory Standard Operating Procedure
  • Talent Optimization:
  • Commitment to continued learning and self-development
  • Drive and support teamwork
  • Respond to questions and provide information to associates as needed
  • Operational Execution:
  • Daily Download and Communication Center review
  • Act as witness for till, safe, and deposit counts
  • Execution of:
  • Planograms/Display Planner
  • Pricing
  • Execution of the Merchandise Management process:
  • Floor First Receiving
  • Replenishment
  • Recalibration
  • Cycle Counts
  • Complete forklift certification and operate as needed
  • Customer Experience:
  • Meet Customer Experience expectations
  • Friendly
  • Available
  • Quick
  • Model and participate in:
  • Name Collection
  • Extended Service Plan Program
  • Inside Track Club Program
  • Efficient processing of transactions
  • Execution of daily cleaning checklist
  • Execution of store and stockroom recovery standards
  • Position-Specific Duties – Logistics
  • All Senior Associate responsibilities are shared. However, a Senior Associate will typically be scheduled more than 50% of their time in their specific area of responsibility as well as other duties as assigned.
  • Job RequirementsExperience:
    • Minimum of one year experience in retail or Customer Service
    Education:
    • High School graduate/Equivalent preferred
    Physical Requirements:
    • Ability to communicate with customers and associates in person and via e-mail and telephone
    • Ability to intermittently lift, push and/or pull up to 50 pounds
    • Requires standing and moving for an entire shift
    • Ability to lift, bend, kneel, climb, crawl and/or twist
    • Ability to safely climb up and down a ladder
    • Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP
    Availability:
    • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business. Regular attendance is an essential function of the job.