Technician, Installation & Repair I in Duncan, OK

Company: Rise Broadband ( Learn More )

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Job Description Technician, Installation and Repair in Duncan, OK (Area Management will be along I-35 corridor near Pauls Valley, OK)
Imagine a career in a position that offers a generous benefits package and competitive pay. Now imagine yourself in a Company that’s goal is to promote from within, and provides a ladder for success.  Do you have passion, commitment, dedication and enthusiasm? Do you like working with the latest technology and providing superb customer service?  Our success, personal growth and fun on your list of must haves? 
If you answered yes to any of these questions, apply and join Rise Broadband - The nation’s largest fixed wireless network.  We are dedicated to providing reliable high-speed Internet and phone service, which enables customers to connect with the people and things they value most.
Providing a great customer experience is what we do here at Rise Broadband.  But Rise has more to offer including – benefits, a fun work environment and career advancement opportunities.  Many of our supervisors and managers began on our front lines answering calls or performing customer installations.  

The Installation & Repair Technician is the face of Rise Broadband that serves as the front-line representative and a key member of our service-oriented team that Installs, disconnects, reconnects, add-ons, changes, and troubleshoots telephone and high-speed Internet services at customer location while regularly climbing ladders and working on rooftops.
Responsibilities • Works outside on a customer’s premises or within customer’s home or business • Regularly climbs ladders and works on rooftops while performing installations and repairs• Troubleshooting: Attempts to identify and remedy sources of internet, video and telephone service or customer-perceived problems• Follows all Company standard procedures and safety practices in the course of performing work activities• Prepares for daily work assignment by requisitioning equipment and supplies from warehouse, and stocking vehicle as needed• Maintains company truck and other equipment per service requirements and safety guidelines• Drives a company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation• Interacts with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns• Setup and perform basic testing and setup of customer installed services including PC and Local Area Network setup and/ or functionality of Voice over Internet Protocol telephone equipment• Educates customers in the use of installed products• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services• Explains waivers, agreements, customer release forms• Cleans work area upon completion of job• Participates in team meetings as scheduled• Applies knowledge and skills acquired through required follow-up training to the relevant aspects of their work activities• Completes paperwork accurately, and reports and records work order status updates via as required through varies methods or medias• Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demandsQualifications• Minimum 18 years of age• HS Diploma or GED equivalent preferred; post-high school education a plus• Valid state driver’s license and a good driving record• Minimum of one year of work experience in at least one of the following areas: structured wiring (e.g., new construction electrical, low voltage wiring, home entertainment system wiring); field service installation and repair in voice (telephone; data (internet), or video (RF/cable).• Minimum of one year of direct customer service experience• 2-5 years of experience specifically in service installation and repair in multiple service provider and/or telecommunications environment, preferred• PC and Windows software skills• Stable work history• Able to work required shifts and overtime (if necessary)• Bi-lingual is a plusWorking Conditions • Employee is constantly required to stand, walk, use hands to handle or feel objects, tools or controls and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry and maneuver heavy or awkward objects 100 pounds or more. Specific vision abilities required include close, distance, peripheral vision, depth perception and the ability to adjust focus. Full spectrum color vision required• Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions• Daily travel within the Company’s geographical footprint is requiredDisclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Electronic Application Procedures: Rise Broadband only considers applicants that complete our electronic application through our career center.  If, because of a disability, you need special services or facilities in order to apply for this opening, please call the Human Resources Office 3 0 3 – 7 0 5 – 6 5 2 2.
Diversity creates a healthier atmosphere and Rise Broadband is an Equal Opportunity/Affirmative Action employer. We are firmly committed to non-discrimination and affirmative action and it is the policy of the Rise Broadband to strive to afford equal opportunity to qualified individuals, regardless of their race, color, religion, sex, age, marital status, sexual orientation, gender identity, genetic information, national origin, veteran status, disability or any other legally protected characteristic.
We are a drug free workplace and all employees must be authorized to work in the US.  All offers of employment will be contingent on the successful completion of a drug test, reference and criminal background investigation. Some positions will also require a motor vehicle record check.
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