SYKES and their partner Capital One, are hiring Customer Service Representatives in both Lindon and Provo, Utah. We’re looking for someone who has the following:
Critical thinking: Your thoughts need to be “on fleek”. (What is fleek? Apparently it’s a thing though). If you were stuck on a deserted island, how would you get off? Don’t worry, we won’t stick you on an island, but we do want you to be creative with your approach with the customer. Ask questions. Lots of questions. Solve their problem.
Communication: You know that ‘friend’ that never lets you finish your story? Don’t be that person. We want you to listen to the customer so you can respond accordingly to help fix their problem. You’re like a counselor. But instead you’re troubleshooting their banking issues, not their dating life.
Positive Attitude: If you’re happy and you know it, clap your hands. And apply for this job! People will call in that are happy. People will call in that are grumpy. You get to be the one to turn that frown upside-down. Warm-fuzzies all around!
Resilient: People get grumpy. Really grumpy. Especially when it comes to their money. Let’s be honest, you would too if your payment of $2000 didn’t go through. (And if you don’t get worked up over losing that much money at a time, then apparently you don’t need a job!) You need to be able to dust yourself off and pick up the phone again!
Superstar-ness: No, it’s not a word. But, we still want you to be a superstar. Be enthusiastic. Don’t sound like a robot on the phone. Those are the worst. We want you to actually have a personality. We want you to be eager to learn new things. This job can be challenging. Are you up for it?
So what’s in it for you?
We want you. Really, we do. But here’s the catch: