Service Manager - Plaza Audi
Asbury Automotive Group
( Learn More )
Audi of Creve Coeur, a subsidiary of Asbury Automotive Group (NYSE:ABG), a fortune 500 public automotive retailer with 80 plus retail locations and 103 franchises is currently seeking Service Manager applicants with entrepreneurial skills to run our service department! Asbury is one of the largest U.S. based franchised auto retailers with over $6.5 billion in total revenue in 2016, and we are continuing to expand our workforce.
Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers and career development, track record of consistently improving operating performance, and a strong balance sheet!
Our Culture? We pride ourselves on commitment to excellence and being able to offer a sought-after business model in the automotive industry: entrepreneurship. We seek leaders who exhibit entrepreneur qualities; innovative, optimistic, risk tolerant, self-driven and sufficient, have a vision, flexible and open-minded, and have superb business skills! Entrepreneurial spirited individuals are not frightened to take risks because they understand risks bring high reward. If this is the type of culture you seek then Asbury is the company for you!
Career Growth Opportunities? Asbury had over 600 promotions in 2016! Talk about people on the move!
Responsibilities and Qualifications:
Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
Manage employee schedules and pay plans
Forecast goals and objectives for the department and strive to meet them
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
Attend manager meetings and conduct service dept. meetings
Prepare and administer an annual operating budget for the service dept
Handle & resolving customer complaints
Motivate, train, develop and reward employees
Will communicate with customers about maintenance and service work needed effectively
Continue to maintain Asbury's value, quality, and integrity
Strong customer service skills are a must
Experience with high line vehicles a plus
Must be able to manage a team, motivate and develop
Experience with ADP or other automotive software required
Experience as a technician or good technical aptitude
Proven track record to grow the fixed ops business through excellent CSI, advertising, managing utilization and proficiency of the shop
Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
Must have 3+ years as an Automotive Service Manager
Must be able to manage in a fast paced work environment
Must be able to pass pre-employments screens (Background & Drugs)
Medical, Dental and Vision Insurance Available after 60 days
Flexible Medical Spending Accounts
Supplemental Life Insurance
Short Term and Long Term Disability Packages
Paid Vacation Time Off After 60 Days
Promotions from Within
If you have experience in any of the following apply now! Assistant Service Manager, Body Shop Manager, Parts Manager, Service Writer, Service Advisor, Service Consultant, Automotive Service Sales, Service Agent, Service Estimator.
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