Service Manager - Plaza Audi

Company: Asbury Automotive Group ( Learn More )

General Information
US-MO-Creve Coeur
Not Specified
Not Specified
Not Specified
Job Description Overview:

Audi of Creve Coeur, a subsidiary of Asbury Automotive Group (NYSE:ABG), a fortune 500 public automotive retailer with 80 plus retail locations and 103 franchises is currently seeking Service Manager applicants with entrepreneurial skills to run our service department! Asbury is one of the largest U.S. based franchised auto retailers with over $6.5 billion in total revenue in 2016, and we are continuing to expand our workforce. 
Why Asbury? Attractive brand mix, attractive geographic footprint that allows for easy internal transfers and career development, track record of consistently improving operating performance, and a strong balance sheet!
Our Culture? We pride ourselves on commitment to excellence and being able to offer a sought-after business model in the automotive industry: entrepreneurship. We seek leaders who exhibit entrepreneur qualities; innovative, optimistic, risk tolerant, self-driven and sufficient, have a vision, flexible and open-minded, and have superb business skills! Entrepreneurial spirited individuals are not frightened to take risks because they understand risks bring high reward. If this is the type of culture you seek then Asbury is the company for you! 
Career Growth Opportunities? Asbury had over 600 promotions in 2016! Talk about people on the move!

Responsibilities and Qualifications:
Job Responsibilities
  • Oversee the service department, technicians, service advisors, service call center, valet, detailers and service lane
  • Manage employee schedules and pay plans 
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend manager meetings and conduct service dept. meetings
  • Prepare and administer an annual operating budget for the service dept
  • Handle & resolving customer complaints
  • Motivate, train, develop and reward employees
  • Will communicate with customers about maintenance and service work needed effectively
  • Continue to maintain Asbury's value, quality, and integrity
  • Job Qualifications
  • Strong customer service skills are a must
  • Experience with high line vehicles a plus
  • Must be able to manage a team, motivate and develop
  • Experience with ADP or other automotive software required
  • Experience as a technician or good technical aptitude
  • Proven track record to grow the fixed ops business through excellent CSI, advertising, managing utilization and proficiency of the shop
  • Must have 3+ years as an Automotive Service Writer/Service Assistant Manager
  • Must have 3+ years as an Automotive Service Manager
  • Must be able to manage in a fast paced work environment
  • Must be able to pass pre-employments screens (Background & Drugs)

  • Benefits:
    Full-Time Benefits
  • Medical, Dental and Vision Insurance Available after 60 days
  • 401K Retirement
  • Flexible Medical Spending Accounts
  • Supplemental Life Insurance
  • Short Term and Long Term Disability Packages
  • Paid Vacation Time Off After 60 Days
  • Promotions from Within
  • Wellness program 
    If you have experience in any of the following apply now! Assistant Service Manager, Body Shop Manager, Parts Manager, Service Writer, Service Advisor, Service Consultant, Automotive Service Sales, Service Agent, Service Estimator.
    Job Requirements