Technical Support Representative

Company: TEKsystems, Inc ( Learn More )

General Information
US-NV-Las Vegas
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description

Exciting and growing company is looking for a help desk/end-user support specialist.

Top 3 skills include:

1. Troubleshooting

2. Gaming

3. IT Help Desk Experience

Job Responsibilities:


Identifies, diagnoses, and resolves Level One problems for local and remote end-users.

Provides one-on-one end-user problem resolution for approved software.

Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software
and peripherals.

Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.

Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance
agreements.

Performs minor desktop hardware repair for PC computer equipment and peripherals that are not
covered by third-party vendor maintenance agreements.

Helps install local area network cabling systems and equipment such as network interface cards and switches.

Assists IT Team in creating documentation materials for end-user frequently asked questions (FAQs).

Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.

Friendly, professional and helpful attitude. Ability to work well with others in a professional environment.

Ability to work in a fast paced environment and prioritize effectively to meet the ever changing needs of the users and the company.

Ability to work with little or no supervision and be proactive in all situations.

Understanding of VOIP desk phones, cell phones, wireless Internet cards and all other telecommunications devices and equipment.

Must have a strong desire to learn and keep abreast of new and emerging technologies.

Provide basic support for all IT related hardware, peripherals, copiers and network access.

Other duties as assigned by immediate supervisor.

Employee is responsible for maintaining a safe work environment and following all safety rules and regulations.

Must be able to obtain and retain gaming license.




About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
Job Requirements