Desktop support

Company: Robert Half Technology ( Learn More )

General Information
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Not Specified
Job Description Ref ID: 02000-9500451151

Classification: Account Executive/Staffing Manager

Compensation: DOE

Robert Half Technology has an urgent need for an IT Support Technician. This tech will primarily assist in PC/laptop deployments and configuration, as well as potential end user support. If interested please send an updated resume (in a .DOC format please) to [Click Here to Email Your Resumé] for consideration. Please include this in your subject line Hiring Requirements: Must be able to pass a technical screen via SKYPE or FACETIME CompTIA A+ certification OR relevant experience Must be able to pass criminal background check investigation (no exceptions) Must be able to pass a drug test (no exceptions) Must have you own reliable transportation and valid DL as some site to site could be likely **Note: Apex with reimburse site to site driving for .54 cents per mile! * General Job Description: You will be doing basic hardware deployments as well as configuration. You could also assist end-users with technical issues for their personal work desktop or laptop computers (most problems are potentially hardware, software or user account related) and document the issue/resolution within the ticketing system. If the ticketing system is slow or higher-priority projects need to be completed, you could be asked to assist on deployment, migration, encryption projects, etc You will be responsible to submit your own working hours (and mileage if necessary) at the end of each week into the time entry system.
Job RequirementsMore specifics of the position: Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations Identifies potential issues that could adversely impact End User experience and follows through on action steps Strives to meet all Client ALS & Customer Satisfaction Goals Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site When required-provides onsite shadowing to Program Field Service Team Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles Basic installation and maintenance to technical products Follows predefines procedures and tasks in everyday activities Work is regularly reviewed by a more senior level technical specialist Will be working in a clinical area and providing support for clinical application This is a 8-12 month contract and the hourly rate is $18.00-19.00 per hour (DOE). Additional perks include : CompTIA certification discounts, a business casual work environment, career development workshops through Apex Systems, technical training webinars, contractor health benefits (at a group discounted rate), matching 401K, and more! (note: PTO/Vacation pay is NOT included while on contract)

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