Medical Center Administrator - Olathe, KS

Company: Humana ( Learn More )

General Information
US-KS-Olathe
N/A
Not Specified
Full-Time
Not Specified
None
True
False
Job Description

Role: Center Administrator
Assignment: Partners in Primary Care
Location: Olathe, Kansas

Healthcare isn’t just about health anymore. It’s about caring for family, friends, finances, and personal life goals. It’s about living life fully. At Partners in Primary Care, we want to help people everywhere, including our associates, lead their best lives. We support our associates to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them. We promote lifelong well-being by giving our associates fresh perspective, new insights, and exciting opportunities to grow their careers. At Partners in Primary Care, we’re seeking innovative people who want to make positive changes in their lives, the lives of our members, and the healthcare industry as a whole.

Assignment Capsule

Partners in Primary Care is seeking a Center Administrator for our Olathe, KS, location.  Under the supervision and guidance of the VP Operations, the Center Administrator holds principal responsibility to oversee operations of the medical center. The Center Administrator is required to work collaboratively with medical and operational leadership in delivering managed care healthcare in a cost-effective, quality-oriented manner with excellent patient experience. The Center Administrator will be responsible for monitoring the center’s utilization and cost patterns along with its quality and continuity of care for members, directing the center efforts to retain satisfied members, reduce the center’s retainable Medicare dis-enrollments and increase member satisfaction.  Primary duties include the hands on oversight of the daily operations of the center to ensure maximum efficiency in the care and service of patients. 

MAJOR DUTIES AND RESPONSIBILITIES:

  • Assist in developing the centers budget and review of company financial reports
  • Assures adherence to budgetary goals and proper allocation of resources. 
  • Monitors center expenses and budget to ensure cost effectiveness.
  • Builds and manages improvement plans for controllable costs, including outliers and areas of concern.
  • Directs leadership of supervisory staff and ensures adequate staffing levels.
  • Ensures work schedules and staffing patterns are implemented and recognizes and Promotes teamwork.
  • Evaluates and formulates action plans based on review of utilization data, staff recommendations and patient feedback, in order to improve the quality and effectiveness of center operations.
  • Review disenrollment and enrollment reports on a monthly basis.
  • Oversee facility’s membership and implements center activities to retain members and ensure their satisfaction with the center and plan.  Responsible for reducing the centers’ retainable Medicare dis-enrollments.
  • Responsible for ensuring proper training and mentoring of all associates on population health and their role in the success of continuity of care patients.
  • Orientation and training of staff on center policies and procedures
  • Interviews and hires new staff.  Evaluates employee performance according to established standards.  Conducts counseling and initiates educative and disciplinary activities to improve employee performance.
  • Reviews daily cash reconciliation / deposits and other reports as necessary and ensures all monies including petty cash is accounted for and safeguarded.
  • Controls ordering and distribution of office supplies, patient care supplies, pharmaceuticals and equipment.
  • Handles patient problems and complaints, and work effectively and promptly on problem resolution.
  • Conducts routine meetings and huddles with the staff (including  the physician and clinical team) and documents topics discussed, action plans and staff feedback.
  • Participates in and facilitates staff, patient education, and marketing activities.  Meets with marketing to develop marketing events to promote center growth.
  • Effectively handles the management of patient flow to gain customer satisfaction and quality outcome. Ensures procedures are adhered to by staff to obtain optimum customer satisfaction.
  • Assures that the facility is clean and well-maintained and that all equipment is in good working order.
  • Maintains patient and business confidentiality at all times and treats patients, the public and co-workers in a professional manner.
  • Performs other related duties and responsibilities as assigned.
  • Support company philosophies, objectives, decisions and policies.
  • Job Requirements

    Essentials:

    • Three or more years of management experience within a multi-physician medical center, clinical group, or hospital setting
    • Direct leadership experience
    • Proven interpersonal skills with the ability to interface effectively both internally  and externally  with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff
    • Knowledge of and experience working with Provider Communitie
    • Experience with Electronic medical records/EMR and/or Health Information Management/HIM systems
    • Knowledge of Excel, Word and Power Point Presentations in a business setting
    • A high level of engagement and emotional intelligence

    Desirables:

    • Progressive operational experience within a medical center, clinical group or hospital setting
    • Basic knowledge of Population Health Strategy
    • Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
    • Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
    • English/Spanish bilingual skills are helpful
    • Bachelor’s degree, preferably in Business Administration, Healthcare Administration or related field
    • Experience managing a budget of $500,000+

    Additional:

    This role includes some local travel.  Medical Center operational hours are Monday – Friday from 8 AM until 5 PM.

    Partners in Primary Care is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Partners in Primary Care has the right opportunity for you.