Senior Application Business Analyst

Company: Robert Half ( Learn More )

General Information
US-CA-San Ramon
Not Specified
Not Specified
Job Description


Senior Application Business Analyst




Robert Half is seeking an Senior Application Business Analyst to gather and analyze business problems to be solved with automated solutions, processes and procedures. Provides expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user and system requirements.  Create specifications for systems to meet business requirements.  May configure system settings and options; May plan and execute unit, integration and acceptance testing; and creates specifications for systems to meet business requirements. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.  May provide day-to-day systems support. 

Specific responsibilities include:

Program, Project, & Operational Management:

  • Responsible for planning and successful execution of team's non-technical workstreams, tasks, initiatives, and operations
  • Responsible for non-technical documentation for workstreams, initiatives, and ongoing operations
  • Contributes to appropriate & timely non-technical communications to all stakeholders, users, customers, and vendors
  • Responsible for gathering and reporting of appropriate metrics for non-technical aspects of team activity
  • Responsible for creation and management of all non-technical operational policies and procedures
  • Responsible for current sprint task list & prioritization regarding non-technical work
  • Customer Needs Analysis, Solution Discovery & Evaluation:

  • Responsible for the identification of non-technical opportunities to use/leverage new or existing applications
  • Responsible for non-technical analysis and socialization to business teams
  • Responsible for gathering and analysis of non-technical objectives, value add, product and application research, requirements, and use cases
  • Responsible for gathering of business processes, creation of business requirements and documenting / negotiating business rules with stakeholders
  • Consults with business customers on business processes owned by the business team. when needed
  • Responsible non-technical research and discovery of appropriate solutions
  • Responsible solution evaluation, to ensure they are non-technically appropriate for business needs on short & long-term
  • Personnel Management:

  • Manages business support analyst activity at tactical level
  • Guides, mentors, trains & advises business support analyst team members, as needed
  • Operational Support Technology Vision, Strategy, and Analysis:

  • Contributes to non-technical vision & strategy for product usage within RH
  • Owns non-technical competitive analysis related to products
  • Owns non-technical opportunity and needs analysis
  • Contributes to product roadmap with future enhancements & upgrades
  • Owns non-technical vendor & client relationship & interaction (i.e., requirements)
  • Solution Implementation:

  • Responsible for design, development, configuration, testing (UAT & QA coordination), and deployment of on premise and SaaS/Cloud-based products, applications, and solutions at a non-technical level
  • Responsible for non-technical aspects of upgrades and enhancements
  • Contributes to the production of release notes by providing non-technical information
  • Responsible for coordination of internal and external non-technical teams during development and implementation, as needed
  • Responsible for monitoring and reporting of implementation work
  • Training & Adoption:

  • Responsible for the identification & development of appropriate non-technical training and training material to all stakeholders
  • Responsible for the identification of, and manages, non-technical issues & risks related to training & adoption
  • Operations & Technical Support:

  • Responsible for non-technical support and documentation
  • Responsible for identification, documentation, and training of support teams on Level 1 non-technical support issues
  • Responsible for provision of Level 2 & 3 non-technical support, as needed
  • Responsible for non-technical vendor escalations and resolutions, as needed
  • Collaborates with OST Application System Analyst on support issues when needed
  • Qualifications:

  • Bachelor’s degree or other technical training, or equivalent
  • 6+ years of experience with business analysis and/or application support
  • MS Office Suite, expert knowledge of MS Excel
  • MS Access (Advanced) or MS Studio
  • MS Visio (Intermediate)
  • MS Project and intermediate project management skills
  • Subject matter knowledge in a related line of business
  • General knowledge of web applications
  • Ability to understand technical issues and impacts for support purposes
  • Working knowledge of requirements and business analysis processes related to enterprise level applications.
  • Familiarity with SaaS-based applications, understand upstream and downstream process and data interactions.
  • eDocs Administrator Cert (or demonstrate equivalent knowledge and experience)
  • eDocs Salesforce Administrator Cert (or demonstrate equivalent knowledge and experience)
  • CLM Application Administrator Cert (or demonstrate equivalent knowledge and experience)
  • Listening Platform Administrator Cert (or demonstrate equivalent knowledge and experience)
  • Learning Management System Administrator Cert (or demonstrate equivalent knowledge and experience)
  • Learning Content Management System Administrator Cert (or demonstrate equivalent knowledge and experience)
  • Ability to interact and communicate with customers of varying levels of expertise
  • Ability to communicate technical information to non-technical users
  • Ability to communicate business process to technical resources
  • Ability to create complex process flow diagrams or flowcharts that demonstrate business or system process flow
  • Ability to gather and analyze business requirements
  • Ability to conduct business and product research
  • Ability to employ advanced business and product analysis tools and techniques; e.g., SWOT, fit-gap, ROI, metrics, risk, feature
  • Ability to create thorough documentation
  • Ability to create & execute test plans
  • Ability to prioritize job responsibilities
  • Ability to gather information and present status
  • Demonstrated customer service abilities
  • Knowledge of business systems software
  • Knowledge of Software Development Lifecycle (SDLC)
  • Ability to develop, manage, and work from a project plan, meeting established deliverables and timelines
  • Ability to execute based upon directions from senior team member                                                 
  • Adaptability and demonstrates good judgment
  • Ability to conduct training
  • Ability to conduct meetings
  • Ability to assess risks and escalate as needed with recommended action(s)
  • Ability to communicate for action

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    Robert Half International Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

    As part of Robert Half’s corporate facility employment process, any offer of employment is contingent upon successful completion of a background check.

    You may apply for this position online, or by mail. Robert Half is committed to being an equal employment employer offering opportunities to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to [Click Here to Email Your Resumé] for assistance.

    In your email please include the following:

  • The specific accommodation requested to complete the employment application
  • The location(s) (city, state) to which you would like to apply.
  • By mail: Please mail your cover letter and resume to: Corporate Staffing Robert Half 2613 Camino Ramon San Ramon, CA 94583-9128




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