Technical Specialist

Company: TEKsystems, Inc ( Learn More )

General Information
US-CA-South San Francisco
Not Specified
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Job Description

Recognized as an expert in specific functional area. Responsible for high-level systems administration, research, planning, design and support of the extremely complex enterprise technologies- data networking, computing platforms, and/or collaboration/messaging platforms. Leads technology specific tactical initiatives that encompass multiple technologies.


Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

  • Leads efforts to define standards in specific areas of expertise. Leads the development, prepares recommendation and secures approval. Serves as the technical subject matter expert and provides consulting support to business IT and end-user organizations.
  • Produces and maintains timely, accurate engineering, implementation, operations documentation. Develops Standard Operating Procedures. Presents proposed changes to the Infrastructure Review Boards. Designs system tests and performs capacity planning. Leads technical projects that are focused on introduction of new infrastructure.
  • Establishes criteria and performs technology evaluations, including lab analysis and proof of concept along with supporting analysis and documentation. Evaluates new products. Frequently interacts with suppliers to influence their products and services in directions favorable to AbbVie. Typically interacts with the business users, IT peers and management.
  • Provides technical direction and mentors staff and peer organizations in area of expertise. Participates in the development of AbbVie's IT Strategy; produces technical position papers and delivers design recommendations. Applies experience to improve functional area business processes or compliance. Leverages tools to enhance functional area productivity.
  • Integrates knowledge of technical standards with communication, leadership and business skills. Participates in establishing technology-specific vision and strategy.

  • The manager needs an onsite person sitting on Stemcentrix location to provide onsite IT support for IT infrastructure operations.

    1) Go to person for any IT related issue for: desktop support
    a. IT application people will take care of their own applications

    2) End users at this site can call this person for issues
    a. Troubleshoot issue if basics
    b. Go through normal procedure of troubleshooting issues if they resolve themselves.
    I. Create incidents in ServiceNOW and routing through IT organization to appropriate infrastructure team.

    Top skills:

  • Hands on jack of all trades role, not an administrator but needs to be an interface and know how to troubleshoot.
  • Server, print storage, desktop, OS knowledge
  • Network equipment, up and down monitoring activity
  • Route, switch basic knowledge for troubleshooting
  • Basic VmWare experience/knowledge to troubleshoot or escalate.
  • Person should be able to:

  • Can read monitoring alerts
  • Will handle standard, minor requests for the site
  • Upgrade, maintain end user computers
  • Handle widespread issues affecting all laptops, this issue would be escalated to this person to work with infrastructure teams
  • Standard hardware support
  • If rolling out standard IE ,they will managed local scheduling, roll out, to make sure there is not
  • Vendor POC for change review board for the site
  • Cloud (AWS and Azure) experience or exposure is helpful
  • "Qualified applicants with criminal histories will be considered for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance."

    About TEKsystems:

    Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.
    Job Requirements