HR Coordinator - Mid-Level

Company: AccruePartners ( Learn More )

General Information
US-NC-Charlotte
N/A
Not Specified
Contractor
Not Specified
Not Specified
False
False
Job Description

AccruePartners values our contract and consulting employees. We strive to provide comprehensive, quality and an affordable suite benefits. Our employees are eligible for Medical, Vision, Dental, Short Term Disability and 401K and other benefits. 

WHO OUR CLIENT IS:

  • Fortune 500 media and network communications company
  • Dedication to providing quality service and value by exceeding customer expectations
  • Expanding national footprint in 30+ states
  • Rich history of growth and diversification
  • WHY YOU SHOULD CONSIDER THIS OPPORTUNITY:

  • Culture: Environment of flexibility, success and accountability
  • Growth: Exceptional personal and professional growth potential
  • Opportunity: High visibility to senior leadership on an enterprise level
  • Stability: Emphasis on developing and retaining top talent
  • WHERE THIS POSITION IS LOCATED:

  • Charlotte, NC
  • WHAT YOU WILL DO:

  • Provide customer support for calls/communications received during daily Employee Service Center operations.
  • Process employee requests and associated transactions while maintaining Service Level Agreements by applying customer service satisfaction techniques with the efficient, timely and accurate use of resources.
  • Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues with one call resolution.
  • Subjects include but not limited to: Leave of Absence, Workers Compensation, Benefits Plan options, Benefits eligibility, Enrollment, Onboarding administration including background checks, and routine HR questions.
  • Update the case management system with call/transaction specific information and supporting documentation.
  • Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), applicant tracking system (BrassRing), case management tracking (HR Helpdesk), and vendor websites.
  • Responsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issue.
  • Manage time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results and adheres to Service Level Agreements.
  • HOW YOU ARE QUALIFIED:

  • Provide excellent customer responsiveness to calls/communications received from Human Resources (HR), HR Center of Excellence (COE) staff and employees.
  • Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns.
  • Job Requirements