Harbor Freight Tools
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Our Associates support the leadership team through operational execution and delivery of a rewarding customer experience. Our Associates are part of a team of high‐achievers, who have a passion for excellence, continuous improvement and obsess about getting things done. They are expected to embrace our Mission Statement and Success Drivers for the Associate position and demonstrate Harbor Freight Tool's Core Principles.
Consistently exhibit expected behaviors to exceed financial goals
Participate in company programs
Participate in special events
Proficient in all assigned areas of responsibility
Accurate and timely completion of workload
Adhere to all company policies and procedures
Exhibit job proficiency and expected behaviors
Contribute to a team atmosphere
Provide a helpful customer experience
Ensure items are in-stock
Ensure items are priced right
Maintain a safe, clean, and organized store
Is action oriented and full of energy for the things they see as challenging
Enjoys working hard
Is calm and professional under pressure
Does not become defensive or irritated
Acts with internal and external customers in mind
Understands how operational execution directly affects the customer experience
Establishes and maintains relationships with customers and associates through respectful and effective communication.
Adherence to Injury Illness Prevention Program
Assist in execution of Physical Inventory Standard Operating Procedure
Commitment to continued learning and self-development
Drive and support teamwork
Daily Download review
Meet Customer Experience expectations
Execution of store recovery standards
Execution of daily cleaning checklist
Execution in accordance with Standard Operating Procedure:
Floor First Receiving
Other duties as assigned
Extended Service Plan Program
Inside Track Club Program
Efficient processing of point of sale transactions
Act as witness for till, safe, and deposit counts
Retail or Customer Service experience preferred
High School graduate/Equivalent preferred
Ability to communicate with customers and associates in person and via e-mail and telephone.
Ability to intermittently lift, push and/or pull up to 50 pounds.
Requires standing and moving for an entire shift.
Ability to lift, bend, kneel, climb, crawl and/or twist.
Ability to safely climb up and down a ladder.
Ability to become forklift certified and physically able to operate a forklift in accordance with IIPP.
Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
Regular attendance is an essential function of the job.
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