Help desk I

Company: Robert Half Technology ( Learn More )

General Information
US-MD-Baltimore
N/A
Not Specified
Full-Time
Not Specified
Not Specified
False
False
Job Description Ref ID: 02000-9500451122

Classification: Account Executive/Staffing Manager

Compensation: DOE

Robert Half Technology is actively seeking a skilled and passionate help desk support technician for immediate start! Stable organization and excellent team work environment. Organization promotes IT professionals from within The Information Technologies Help Desk Analyst works with the Management Information System staff to provide first level support, and training to both internal and remote customers. The IT Help Desk Analyst manages the recording, analysis, prioritization, escalation, tracking and feedback of work orders received at the Help Desk electronically and via the telephone. This position is responsible for dispatching second level assistance, resolving user questions, and providing training to customers. Qualified personnel must be able to communicate effectively while working with diverse groups concerning the use of technology. •Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from customers experiencing problems or questions with hardware, software, networks or telephones •Knowledge of current techniques and capabilities of phone and e-mail system. Knowledge of the standard software applications, hardware, and local area networks. Requires an understanding of how these major systems can affect the overall systems operation and the customer's ability to do their job function •Ability to train customers and end users to effectively use computers, application software, and operating systems •Opens work order tickets for all calls received by documenting the required information in the problem-tracking database •Ability to diagnose, troubleshoots, and repair computer hardware, application software, and operating system related problems on PC compatible and Macintosh computers
Job RequirementsREQUIRED: •Experience on computer hardware/software helpdesk supporting multiple sites •Knowledge of Windows, Microsoft, and Adobe software •Networking experience is helpful, but not required Job Type: Full-time

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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