Network Support Technician
$15.00 - $17.00 /Hour
Job Title: Network Support Technician
Location: Draper, UT
Duration: Contract-to-hire, long-term
Pay range: $15-$17/hr DOE
Provide technical support and troubleshooting via phone, chat and email to end users, dealers and distributors of the company's family of wired and wireless IP networking products.
Advise customers regarding the proper use of products and address specific user issues, often assisting the customer during installation.
The ideal candidate will possess a broad technical knowledge of IP networking as well as be experienced in providing excellent customer service and problem escalation/resolution.
Network+ and/or CCNA certification Preferred, A+ and/or MCSE a plus
Strong technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a self-directed environment.
Must excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success.
Ability to provide pre-sales support to help dealers select the optimal installation configurations for various networking environment.
Strong understanding and experience with Ethernet, 802.11 wireless networks, TCP/IP, and other IP-based networking technologies is a plus.
Experience with any ERP system a plus.
6 months of Networking experience in a technical support/help desk environment, and 6 months of supporting customers via email and phone. Experience with Salesforce or other CSM suites, Microsoft Office, Windows XP, Vista, 7, 8 or 10 and Macintosh OSX preferred. Experience with Virtual Private Networking (VPN), Virtual Local Area Network (VLAN), Port Forwarding and Firewall management also a plus.
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